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Guest Service

4 months ago

Northridge, United States California Chicken Cafe Full time

Pay Range: $19.00 - $20.25/Hour

Overall Responsibilities

Maintain exceptional guest service and process sales quickly, accurately, and efficiently.

Key Areas of Responsibilities
- Deliver exceptional guest service
- Take guest orders and handle payments using the POS system
- Direct, greet and assist guests in the Drive-Up Service as well as deliver food to guests’ vehicles
- Answer phones, respond to inquiries, and take phone orders
- Greet guests upon arrival
- Clean and Sanitize work area
- Support other areas of the restaurant as requested such as, making food orders, working the wrap station or front line, and stocking restaurant supplies
- Read and adhere to all company policies and procedures
- Maintain a safe, clean, and sanitary restaurant
- Maintain a positive and friendly work environment
- Make suggestions on how to improve the overall restaurant operation
- Other duties as assigned

Position Levels & Skill Sets
- Guest Service 1: Menu Knowledge, Attendant, Service Class, POS, Phones
- Guest Service 2: Menu Knowledge, Attendant, Service Class, POS, Phones, Validator, Catering
- Guest Service 3: Menu Knowledge, Attendant, Service Class, POS, Phones, Validator, Catering, Expeditor, Trainer Service

**Qualifications**:

- High School Diploma required
- 1+ years of previous restaurant experience preferred
- Speak, read, and write English fluently
- Possess basic math skills and have the ability to work POS system
- Passionate about food and hospitality
- Friendly, upbeat, and cooperative
- Able to multitask
- Able to work well with others, enjoys a team environment
- Must pass Food Handler course and test in compliance with CA state law requirements
- Fully documented to work in the U.S.

Physical Requirements
- Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week. Occasional sitting, 1-4hrs/day.

Work Conditions
- Must have the stamina to work 30+ hours per week. Hours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.
- Exposure to cleaning chemicals, noise, steam, and smoke.
- Works with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, and other office equipment.