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Customer Service Representative

4 months ago

Round Rock, United States Gator Garage Doors Full time

**Work Schedule**:

- **Monday to Friday**: 12 PM - 8 PM

**Key Responsibilities**:

- **Phone Support**: Answer incoming calls promptly and professionally, and assist customers in scheduling appointments.
- **Appointment Booking**: Coordinate and book service appointments using our CRM platform, Service Titan.
- **Customer Interaction**: Provide information about services, address customer inquiries, and ensure a high level of customer satisfaction through excellent service.
- **Task Completion**: Work on various projects and complete assigned tasks efficiently.
- **Record Keeping**: Maintain accurate records of customer interactions, appointments, and follow-ups to ensure seamless service delivery.

**Qualifications**:

- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Friendly and approachable demeanor.
- Comfortable with technology and using CRM software (experience with Service Titan is a plus).
- Reliable and punctual with a strong work ethic.

**Training**:

- We provide comprehensive training on our CRM platform, Service Titan, to ensure you become the rockstar we know you are.

**Job Types**: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Evening shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Round Rock, TX 78664 (required)

Ability to Relocate:

- Round Rock, TX 78664: Relocate before starting work (required)

Work Location: In person