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Internal Communications User Experience Specialist

3 months ago

Naperville, United States ALDI Full time

Our Human Resources Department is focused on ALDI’s most valuable asset: our people. With teams including Administration, Internal Communications, Payroll & Benefits, Human Resource Information Systems, Legal, Risk & Security, Recruitment and Training & Development, HR makes sure that ALDI continues to employ talented and motivated people that are focused on preserving the supportive culture we're known for.

**Position** **Type**: Full-Time
**Work Location**: Naperville, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).

**Duties and Responsibilities**:
Must be able to perform duties with or without reasonable accommodation.
- Maintains internal communication tools, ensuring they are up-to-date, user-friendly, and aligned with the company’s goals and values.
- Coordinates with internal and external teams to plan and organize web content by studying site concept, components, and functionality.
- Audits user experience and content continuously, with the goal of identifying ways to improve and modify site functionality to better serve employees.
- Establishes and maintains content standards for web properties inclusive of ADA.
- Stays up to date with the latest industry developments and generates new ideas to draw employee’s attention.
- Utilizes analytics tools and tracking to better understand user behavior and identify potential issues to improve web experience.
- Manages projects pertaining to assigned business partners.
- Aligns communications, creative concepts and interactive design with the ALDI master brand and employer brand.
- Represents the team in independent interactions with assigned business partners.
- Provides communications project management services to business representatives with limited involvement from their direct leader.
- Liaises with external vendors and holds them accountable to fulfill communication needs and requests.
- Assures that required and necessary documentation is completed and properly maintained in order to provide substantiation and assist with future audits.
- Maintains a thorough understanding of best-in-class Internal Communication practices and keeps leadership informed.
- Collaborates with team members and communicates relevant information to direct leader.
- Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
- Other duties as assigned.

**Job-specific Competencies**:
Knowledge/Skills/Abilities
- Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
- Gives attention to detail and follows instruction.
- Excellent verbal and written communication skills.
- Effective time management; maximizes productivity.
- Prepares written materials to meet purpose and audience.
- Develops and maintains positive relationships with internal and external parties.
- Understanding of website best practices and trends, user experience, SEO, and other website-related topics.
- Proficient in Microsoft Office Suite.
- Ability to use insights and data to create recommendations.
- Ability to thrive in a fast-paced work environment, consistently prioritizing, meeting deadlines and remaining calm under pressure.

**Education and Experience**:

- Bachelor's Degree in Communications, Graphic Arts/Design or a related field required.
- A minimum of 3 years of relevant experience required.
- Or, a combination of education and experience providing equivalent knowledge.
- Experience working with Adobe Creative Suite, HTML, CSS required.
- Experience working with a digital asset management system (DAM) preferred.
- Experience working with a content management system (CMS) preferred.
- Or, a combination of education and experience providing equivalent knowledge.

**Physical Requirements**:

- Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
- Regularly required to sit, reach, grasp, stand and move from one area to another.
- Constantly and repeatedly use keyboard/mouse.
- Occasionally required to push, pull, bend, lift and move up to 25 lbs.

**Travel**:

- Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

ALDI offers **competitive wages and benefits,** including:

- 401(k) Plan
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
- PerkSpot National Discount Program

In addition, **eligible employees** are offered:

- Medical, Prescription, Dental & Vision Insurance
- Generous Vacation Time & 7 Paid Holidays
- Up to 6 Weeks Paid Parental Leave at 100% of pay
- Up to 2 Weeks Paid Caregiver Leave at 100% of pay
- Short and Long-Term Disability Insurance
- Life, Dependent Life