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Banquets Captain

4 months ago

Palm Beach, United States Pinnacle Hotel Management Full time

** **_the Department demands require variations in shift days, starting and ending times, and hours worked in a week. _

The Banquet Captain leads and trains the banquet staff. The Banquet Captain sets up, serves and breaks down banquets in safe and efficient compliance with proper food handling, policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

**ESSENTIAL FUNCTIONS**_ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- In conjunction with management, assign banquet stations and pre and post-function sidework duties.
- Check room set-up before function start time to ensure Banquet Event Order (BEO) directions are properly followed including table drapes, silverware setting, napkins and centerpieces. Ensure cleanliness of linen, silverware, glassware and public areas. Ensure banquet staff is ready to begin on time and according to plan.
- Maintain contact with kitchen staff to ensure effective communication between food production and food service.
- Greet guest contact prior to the event. Explain how to make contact if needed during the function.
- Lead servers and guide guest service throughout function. Ensure staff uses proper in-room clearing, aisle tray break-down and stations remain neat and clean.
- Ensure check and payment policies and procedures are followed. Total the check (double check for accuracy) and obtain signature from guest contact.
- Know the function menu and explain major ingredients and preparation methods for each item to be served. Perform duties of banquet server as needed.
- Ensure banquet function break down, clean up and return of equipment and supplies to proper areas. Ensure completion of assigned sidework and related cleaning duties.
- Conduct server training, either one-to-one or by group, as needed.
- On time and at work when scheduled, and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Any other tasks / duties as requested by management.

**QUALIFICATIONS **_The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below._

**Education and Experience**:
High school education plus two or more years of banquet experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred.

**Skills and Abilities**:
Ability to understand and comply with proper food handling, serving techniques and federal, state and local serving guidelines. Ability to properly process checks and payments in compliance with policies and procedures. Ability to lead and train others. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

**Working Conditions & Physical Effort**:
Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions a