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Marketing Traffic Manager

4 months ago

Boston, United States Mass General Brigham Health Plan Full time

**Marketing Traffic Manager**
- (3293435)

**This is a remote role and can be done from most US states.**

Join the Mass General Brigham Health Plan team and bring your unique talents to our diverse community and challenge the health care industry status quo to help all people lead healthier lives. Our perks include a competitive benefits package, access to world-class doctors, and more.

If you are a proactive and detail-oriented individual with a passion for traffic and project management, we would love to hear from you. Please submit your resume and cover letter for consideration.

**ESSENTIAL FUNCTIONS**
- Manage the flow of work and communication among various departments, serving as point person with various departments and staff
- Analyze project needs and aid in discovery work to define and refine project scope
- Help define business requirements, goals and objectives, and ensure that roles are assigned for project
- Secure commitment from key stakeholders for project participation
- Create and maintain project schedules, ensuring that deadlines are met
- Make assignments to appropriate staff in collaboration with our business model and leadership
- Coordinates project intake, leads daily triage meetings and sets up schedules across the various working teams
- Simultaneous execution of multiple marketing projects per month by developing project intake request forms, workflows, timeline schedules, reviews and approvals, etc.
- Coordinate with team members to ensure timely delivery and high-quality output across all projects, engaging account managers and leadership as needed to identify, address, and resolve barriers.
- Track project progress and provide regular updates to stakeholders
- Monitors project tasks and adherence to processes to ensure timely and accurate delivery of quality products and services.
- Provides accurate, timely, and comprehensive written and verbal communication for Marketing/Account managers and leadership.
- Identify and address any potential issues or delays in the project timeline
- Runs marketing-wide daily status/production meetings, capturing and communicating key updates across the department and in our workflow tool
- Collaborate with team members to resolve any barriers or issues that may arise
- Provide support and guidance to team members as needed
- Monitor and analyze specific project performance to identify areas for improvement, leveraging work tool dashboards and other reporting
- Track resource management, provide capacity, and identify production bottlenecks
- Provides management with insights into team capacity and performance, leveraging team project management tool
- Stay up to date on industry trends and best practices in traffic and management tools and practices
- Uses experience and observations gained in the role to partner with and inform the Marketing Process Manager to recommend areas of focus and improvement in either our process, process documentation, or workflow tool
- Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise
- Manages special projects as assigned.

**Qualifications**:
**Required**:

- Bachelor’s Degree or the equivalent combination of training and at least 5 years of related experience managing creative workflow and project management.
- 3-5 years proven experience in project management and trafficking.
- Experience with Workfront or other industry standard project management tools
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of project management tools and software
- Ability to work well under pressure and meet tight deadlines
- Experience managing marketing deliverables either in-house or at an advertising agency.

**Preferred/Desired**:

- Healthcare or Medicare Advantage experience is preferred

**SKILLS/COMPETENCIES**
- Strong problem-solving skills
- Proactive and assertive approach
- Attention to detail
- Exceptional client relationship skills
- Exceptional verbal and communication skills
- Exceptional written and verbal communication skills
- Outstanding interpersonal, organizational and follow-up skills
- Ability to assess and triage project requests to ensure the team is working towards department KPIs
- Proficient in MS Office (Word, Excel, and PowerPoint)
- Ability to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team
- Flexibility and ability to work both independently and in close collaboration with multiple stakeholders
- Demonstrated success working in team environments
- Respect the talent and unique contribution of every individual, culture, and ethnic group and treat all people in a fair and equitable manner
- Exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.
- Accountable for delivering high-quality work.
- Demonstrate Mass General Brigham He