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Workplace Experience Concierge
4 months ago
**Workplace Experience Concierge - New York, NY**
**Job ID**
- 166482**Posted**
- 07-May-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**
Administrative, Building Management, Communications/Public Relations, Consulting, Customer Service, Executive Management, Facilities Management, Project Management, Property Management, Sales & Leasing, Sales Support, Workplace Strategy
**Location(s)**
Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America
- About the role:
The Workplace Experience Reception/Concierge is the heart of the workplace providing personalized services and administrative support to build a sense of community. The individual in this role acts as the first point of engagement with team members and visitors alike, crafting a warm, encouraging, and servicing atmosphere that improves the Experience.
**What you'll do**:
- Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms café, and other common areas. Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner.
- Performs general administrative duties associated with distributing packages and mail as needed. Uses tracking systems to record inbound and outbound courier, freight, and mail. Schedules messenger service as needed. Follows location security procedures for screening inbound deliveries.
- May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Resolves standard supplies and information to be maintained at the front desk. May assist with temporary signage.
- Arrange equipment service as needed and ensure equipment is in good operating condition for events, coordinating catering.
- Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
**What you'll need**:
- HS Diploma or GED or equivalent experience required. Professional hospitality accreditations are preferred.
- A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience is helpful.
- Open and flexible work schedules.
- Proven understanding of the surrounding area and all recreational, hospitality, and business-related information.
- Requires basic analytical skills with the ability to understand and carry out general instructions as well as tackle problems in standard situations.
- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
- Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
**Why CBRE?**
A culture of respect, integrity, service, and excellence crafts our approach to every opportunity.
We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in
- What You Will Need
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- HS Diploma or GED required. Professional hospitality accreditations are preferred.
- A minimum of 1 year of receptionist, front desk, concierge, or other hospitality experience is preferred.
- Passionate about service delivery and finds satisfaction with exceeding client expectations
- Open and flexible work schedules.
- Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations.
- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.
- ualifications,
- and experience.**Equal Employment Opportunity**: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.-
**NOTE**: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have q
