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Front Desk Receptionist/assistant

4 months ago

Fairfield, United States Faith Home Healthcare LLC Full time

**Job Overview**:
As a Home Care Receptionist at Faith Home Healthcare, you will be responsible for providing administrative support and excellent customer service to clients, caregivers, and visitors. Your proficiency in English and Spanish will enable effective communication and support for our diverse clientele. You will play a key role in creating a welcoming environment and ensuring smooth operations at the front desk.

**Key Responsibilities**:

- **Bilingual** **Communication**:

- Serve as the primary point of contact for English and Spanish speaking clients, caregivers, and visitors.
- **Client Support**:

- Schedule client appointments, assessments, and follow-up visits using scheduling software or manual systems.
- Assist clients and caregivers with completing forms, updating information, and navigating agency services.
- Provide information about home care services, eligibility criteria, and agency policies in both English and Spanish.
- **Administrative Tasks**:

- Maintain accurate client records, including contact information, appointment details, and service preferences, in bilingual format.
- Assist with billing and invoicing tasks, verifying insurance information, and processing payments.
- **Customer Service**:

- Greet clients, caregivers, and visitors in a friendly and professional manner, creating a positive first impression.
- Address client inquiries, concerns, and complaints promptly and effectively, demonstrating empathy and understanding.
- Ensure the reception area is clean, organized, and welcoming at all times.
- **Team Collaboration**:

- Collaborate with office staff, caregivers, and healthcare professionals to coordinate client care and address administrative needs.
- Communicate effectively with colleagues to ensure smooth service delivery and client satisfaction.

**Qualifications**:

- Fluency in English and Spanish (spoken and written) is required.
- High school diploma or equivalent; additional certification in office administration or related field is a plus.
- Previous experience in a receptionist or administrative support role, preferably in a healthcare or customer service setting.
- Strong interpersonal and communication skills, with a courteous and professional demeanor.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Compassionate and empathetic attitude towards clients and caregivers.

**Working Conditions**:

- The Bilingual Home Care Receptionist works in an office environment within Faith Home Healthcare.
- Standard office hours, with occasional evenings or weekends depending on agency needs.
- May require occasional standing, walking, or lifting of light objects.

At Faith Home Healthcare, the Bilingual Home Care Receptionist plays a vital role in ensuring effective communication and support for our diverse clientele, contributing to the agency's commitment to providing high-quality care and service.

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 5 years (required)

Ability to Commute:

- Fairfield, NJ 07004 (required)

Work Location: In person