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Sales Operations Analyst
5 months ago
**Job Title: GSCO Sales Operations Analyst**
**Organization**:Global Sales and Consulting Operations
**The Team**
The GSCO (Global Sales and Consulting Operations) central team is responsible for providing Training,
Business Support and Communications on the Sales Systems and Tools used by Sales and Consulting
globally. We are currently looking for a hard-working individual to work within the GSCO Tier 2 Support
team.
**The Role**
The GSCO Sales Operations Analyst will report to the GSCO Support Operations Manager and will be.
responsible for providing high quality, adaptable support to Oracle’s Global Sales and Consulting teams.
written and verbal skills and a dedication to high quality customer service are critical.
**Responsibilities**:
- Performs analysis of sophisticated cases and provides support on technical systems.
- Provides 2nd level of support to Sales end-to-end processes to troubleshoot and resolve sophisticated queries and system issues.
- Provide updates/training to other colleagues within area of expertise.
- Act as a liaison the sales team and various other supporting functions (GSCO, Deal
- Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices,
- Revenue Recognition, Incentive Compensation, etc.)
- Gain an understanding of the business priorities and challenges of the Global Sales Reps and
- Managers.
- Meet GSCO Support KPIs and targets and communicate activity metrics to GSCO management.
- Keep current on new releases and improvements.
- Undertake administrative responsibilities and other projects as the need arises.
**Qualifications & Characteristics**:
- BS Degree in Business, Economics, Mathematics, or related.
- Good Digital literacy, esp. in Word/Excel.
- Strong communication, interpersonal, analytical, and mathematical skills.
- Ability and desire to provide excellent customer-service to internal customers.
- Ability to work independently and in a complex environment.
- Availability to provide weekend coverage on a quarterly basis.
- Proactive, excellent teammate, with a positive, “Can Do” Demeanor.
- Results orientated, problem-solving skills.
- Exposure in supporting Sales Representatives is a plus.
No visa sponsorship is available for this position.
Career Level - IC1
Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales efficiency and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Optimally incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and improves sales force automation systems, product/service costing models, and margin management tools/systems to optimally supervise and handle revenue/expenses. May develop sales quote tools.
