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Patient Services Representative

3 months ago

Newburgh, United States Cornerstone Family Healthcare Full time

Description:
Cornerstone Family Healthcare is actively recruiting for a **Patient Services Representative** to join our growing team.

**RATE OF PAY/SALARY**: $17.00 per hour

**WORK LOCATION(S)**: Newburgh, NY

**STATUS**: Full Time

**CORNERSTONE BENEFITS**:
Competitive salaries **I** Health Benefits **I** Retirement plan **I** Paid Time Off **I** Sick Time **I** Flexible Spending **I** Dependent Care **I** Paid Holidays

**CORNERSTONE’S MISSION**:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation

**_ Description of Duties:_**
- Demonstrates excellent customer service skills at all times:

- Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
- Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold. o Monitors the patient waiting area and ensures that it is kept clean and orderly.
- Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments.
- Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
- Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. o Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system. Is knowledgeable about different types of insurance and their general i.e., PPO/HMO and PCP/referral rules).
- Collects copayments and visit payments at the time of registration.
- Completes all DNKA follow up with the patient and documents appropriately in EMR.
- Confirms appointments for the following day’s appointments. o Administers the requisite amount of Patient Satisfaction Surveys
- Remains knowledgeable about the Sliding Fee Scale (SFS):

- Is knowledgeable about the SFS policies and required documentation.
- Offers sliding fee scale to patients with no insurance.
- Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.
- Provides cross coverage in another department/site as needed.
- Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
- Attends and participates in monthly department, All Staff and other required meetings.
- Perform other related duties as assigned.

**Requirements**:

- High School Diploma or Equivalency
- At least one-year clerical experience
- Knowledge of data entry
- Pleasant telephone manner and ability to work under pressure.
- Bilingual Required