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Unit Clerk

4 months ago

Chicago, United States Rush University Full time

**Location**:1620 W Harrison St, Chicago, IL 60612

**Hospital**:RUSH University Medical Center

**Department**:8 Atrium (Antepartum/Postpartum)

**Work Type**:Part-Time - 40 hours per week (0.5 FTE)

**Shift**:Rotating Shifts: Must be able to work Day, Evening, and Night Shifts

**Work Schedule**:8 Hour Shifts - Weekends Included

Summary:
The Unit Clerk performs clerical duties associated with customer service, the patient care record and electronic health record on the inpatient units. The Unit Clerk is directly responsible for the maintenance of the patient care record and its contents as well as coordinating patient activities, services and supplies from ancillary and support areas that directly relate to patient care. The Unit Clerk is also directly responsible for communication equipment. The Unit Clerk exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:

- High school diploma or equivalent
- Working knowledge of basic computer and keyboard functions.
- Strong problem solving and communication skills.
- Able to write legibly and perform basic mathematical calculations
- Able to type 25 words/minute or greater.
- Able to handle internal and external customer interaction with courtesy, tack, diplomacy and discretion.

Physical Demands:

- The ability to move throughout the Medical Center
- Lifting or carrying objects up to 25 lbs.
- Shifts include providing 7 days a week, 24 hours/day, coverage as necessary.
- Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities.
- Work entails coming in contact with patient specimens during processing and transport.

**Responsibilities**:
1. Customer service
1.1 Greets customers by establishing eye contact, smiling as appropriate and offering assistance.
1.2 Answers incoming telephone calls promptly and courteously, states greeting, name, unit, and offer of assistance.
1.3 Answers and screens phone calls to determine appropriate person or response needed.
1.4 Identifies opportunities to improve customer satisfaction and unit operations, presents implementation suggestions to manager.
1.5 Owns complaints received from customers and follows through; if resolution is not obtained promptly, directs complaint to manager.
1.6 Anticipates customer needs and assists patients and visitors with direction.
1.7 Screens patient call lights and forwards request to appropriate staff member.

2. Patient flow/bed control
2.1 Collaborates with Patient Placement, Patient Access, Unit Clerical Manager, and Environmental Services to ensure room readiness for patient admits or transfers.
2.2 Schedules diagnostic tests and notifies nursing staff of patient schedules on a per shift basis.
2.3 Reconciles census every shift.
2.4 Performs walking census reconciliation a half hour before the end of each shift.

3. Patient medical records
3.1 Assumes accountability for the maintenance of medical records and ensures that current records and records of previous hospitalizations are returned to the Medical Records department as described in policy.
3.2 Processes admission, transfer, expiration, and discharge records and completes any other functions associated with patient records in a timely, accurate and legible manner.
3.3 Maintains patient care record by insuring all forms are properly labeled with patient I.D. and incorporates them into the patient care record in a timely, organized and accurate manner.
3.4 Follows through on all processes using appropriate unit procedures, such as Kardexes, diagnostic test sheet and patient charges.
3.5 Initiates and follows all electronic health record downtime procedures in an accurate and timely manner.

4. Unit operations/technology
4.1 Utilizes complex telecommunication systems.
4.2 Utilizes and trouble shoots all unit based communication equipment.
4.3 Identifies and trouble shoots technology failures and handles computer down time.
4.4 Maintains proper par levels of unit supplies and forms by re-ordering in a timely fashion.
4.5 Maintains and utilizes unit pneumatic tube stations for clerical and clinical functions.

5. Teamwork/professional work style
5.1 Reports off to oncoming shift, verbally and/or by using unit specific written formats.
5.2 Remains on duty until relieved. Cross-covers multiple units as required.
5.3 Independently offers assistance to peers or other staff members when workload allows.
5.4 Communicates and negotiates breaks and absences from desk per unit protocol with unit leadership.
5.5 Maintains a clean and orderly nursing station and personal work and storage area.
5.6 Demonstrates commitment to patient confidentiality and values of Rush.
5.7 Accepts assignments, as delegated, by the unit leadership or the charge nurse.
5.8 Demonstrates adaptability to change and flexibility in accepting assignments that differ from the established norm.
5.9 Acti