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Customer Service Representative

3 months ago

Bonita Springs, United States Lee Health Full time

**Location**:BHC Infusion Center -3501 Health Center BlvdSuite 1127Estero, FL 34135

**Department**:Oncology Outpatient

**Work Type**: Full Time

**Shift**: Shift 1/7:30:00 AM to 4:30:00 PM

**Minimum to Midpoint Pay Rate**:$15.64 - $18.75 / hour

**Summary**:
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

**Requirements**:
**Educational Requirements**:
**Degree/Diploma Obtained**

**Program of Study**

**Required/**
**Preferred**

**and/or**
- High School Diploma or Equivalent
- Required

**Experience Requirements**:
**Minimum Years Required**

**Area of Experience**

**Required/**
**Preferred**

**and/or**
- Less than 1 Year
- Clerical/Administrative
- Required
- and
- Insurance
- Preferred
- or
- Customer Service
- Preferred

**Additional Requirements**:
1-2 years prior experience required for Lee Health Solutions.

**State of Florida Licensure Requirements**:
**Licenses**

**Required/**
**Preferred**

**and/or**
- Not Required

**Certifications/Registration Requirements**:
**Certificates/Registrations**

**Required/**
**Preferred**

**and/or**

**Additional Requirements**:
Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Bonita Springs