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Itsm Service Level Management Product Owner

4 months ago

Chandler, United States Wells Fargo Full time

**About this role**:
**In this role, you will**:

- Establish and maintain the ITSM Service Level Management product vision, strategy, and roadmap, including cross-product and cross-organizational dependencies
- Define and validate ITSM Service Level Management outcomes in alignment to strategic objectives and measures
- Work closely with process owners, key process stakeholders and product development partners to identify a book of work for the ITSM Service Level Management product area
- Collaborate with Service Level Management partners to drive shared expectations and measures for the overall product area
- Translate product vision and strategy into epics, features, and acceptance criteria with the support of product business analysts
- Maintain a thorough understanding of relevant business architectures, implementation state, revision history, and interdependencies
- Define current and future state user journeys and articulate value proposition in customer-friendly language
- Drive continual innovation and increasing product value through research and analysis of user experience, operational results, vendor roadmaps, and industry norms
- Act as a champion for users and their leaders to increase adoption, eliminate barriers and ensure success during deployment transitions
- Perform related work as assigned

**Required Qualifications**:

- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of Service Level Management experience
- 2+ years of Agile experience
- Stong communication skills

**Desired Qualifications**:

- 3+ years of experience implementing technology capabilities in ServiceNow with proven experience in the CSDM module
- 2+ Years of JIRA experience
- Ability to influence across all organizational levels, particularly senior management

**Job Expectations**:

- Ability to travel up to 20% of the time
- This position is hybrid, and most be located at one of the posted locations. Relocation assistance is not provided.
- This position is not eligible for visa sponsorship

**Pay Range**
$120,400.00 - $287,600.00

**Benefits**

Wells Fargo provides all eligible full
- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement

**Posting End Date**:
18 Jun 2024
- **Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.