Current jobs related to Helpdesk Test - Phoenix - Greenberg Traurig
-
Helpdesk Support Specialist
3 days ago
Phoenix, United States Jewish Family & Children's Service Full time $18 - $21IT Helpdesk Support Specialist: The Helpdesk Support Specialist (HDSS) is primarily responsible for providing support on IT system issues across the organization. This will include troubleshooting any problems that arise with the SQL Server, NextGen, MS Office products, printing, telephone, and network issues. The HDSS will answer questions asked by clients...
-
IT Operations Specialist
1 week ago
Phoenix, United States Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
IT Support Manager
3 weeks ago
Phoenix, Arizona, United States Western Alliance Bank Full timeJob Summary:Western Alliance Bank is seeking a highly skilled IT Support Manager to lead our desktop support team and provide exceptional technical services to our employees. As a key member of our IT organization, you will be responsible for creating and implementing support processes, troubleshooting hardware and software issues, and developing...
-
Desktop Support Lead
3 weeks ago
Phoenix, Arizona, United States Western Alliance Bank Full timeJob Summary:Western Alliance Bank is seeking a highly skilled IT Operations Manager to lead our desktop support team and drive innovation in our support processes. As a key member of our IT organization, you will be responsible for creating and implementing support processes, troubleshooting hardware and software issues, and developing user-friendly...
-
IT Manager
2 days ago
Phoenix, Arizona, United States Western Alliance Bank Full timeJob Title: IT Manager - Support ServicesLocation: OH - ColumbusJob Summary:Western Alliance Bank is seeking a highly skilled IT Manager to lead our Support Services team. As a key member of our IT organization, you will be responsible for creating and implementing support processes to ensure timely resolution of technical issues. Your expertise in driving...
-
IT Manager
1 month ago
Phoenix, United States Western Alliance Bank Full timeJob Title: IT Manager - Support Services Location: OH - Columbus What you'll do: Western Alliance Bank is looking for a Support Services Manager I to lead desktop support technicians and support Help Desk leadership. The organizations provide internal support for both on-premises and remote employees. The role is responsible for creating and...
-
Service Desk Analyst
5 days ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionHelp Desk position ONSITE18 Month(s) ContractTop Skills Details1. 3 plus years of Service Desk experience working in a corporate and enterprise environment supporting multiple types of hardware, software, applications, networks, active directory (password resets), mobile devices (iPhones/iPads), peripheral devices, 2 factor...
-
Sales Support Rotational Program
2 weeks ago
Phoenix, United States UnitedHealthcare Full timeJob DescriptionAt UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference?...
-
Information Technology Manager
4 weeks ago
Phoenix, AZ, United States MV Transportation Full timeOverview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking an Information Technology Manager. This individual shall be a self-starter, highly motivated and able to work in a fast - paced environment....
-
Help Desk IT Support
5 days ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionReq InfoAccount nameCharles Schwab & Co., Inc. Req Description DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must...
-
Help Desk Technician
5 days ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionAccount nameCharles Schwab & Co., Inc. End Client (if different from Account) DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal...
Helpdesk Test
4 months ago
Greenberg Traurig, a global law firm, currently has excellent full-time employment opportunities for Helpdesk Support Specialists in our Doral or Phoenix offices. We offer competitive compensation and an excellent benefits package.
Position Summary
The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
The available shift for this position is:
- Shift: Tuesday, Wednesday, Friday, Saturday 12:00pm - 10:30pm MST / 3:00pm - 1:30am EDT_
Duties & Responsibilities
- Resolves complex technical issues at point of contact
- Utilizes customer service skills to effectively support a demanding client base
- Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Skills & Competencies
- Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
- Must be highly productive, able to balance competing priorities and meet all established productivity measures
- Ability to adapt to a fast-changing environment
- Excellent analytical and problem solving skills
- While performing the duties of this job, the employee is occasionally required to walk from work station, to desk or to go to various offices to retrieve assignments. This position may also be sedentary and require the employee to sit for extended periods of time
- Requires manual dexterity to dial a telephone, enter data into a computer, handle objects and operate tools
- Some filing is required and this would entail the ability to lift files, open filing cabinets and bend or stand as necessary
- Position also requires the ability to work under pressure to meet strict deadlines
Qualifications & Prior Experience
- Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
- A+ and Network+ certifications are highly desirable
- Prior experience documenting interactions and using an IT ticketing system
Hybrid