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Front Desk Intake Associate

4 months ago

Teaneck, United States Validated Claim Support Full time

**Part Time Opportunity (approx. 9:30am -3:30pm)**

Dynamic, growing company is seeking a Front Desk Study Intake Associate. This position is responsible for greeting panelists and clients. The Intake Associate position is also responsible for the flow and experience of a panelist’s visit, ensuring the lab is made aware when they are onsite or if additional help is needed. This position is also responsible for coordinating the intake process for study participants.

**Essential Job Functions**
- Greet, welcome and direct all visitors, panelists, customers and vendors.
- Ensure that all customers and vendors are signed in before entering the Administration or Laboratory offices.
- Answer phones and redirect them to corresponding department or take messages as needed.
- Receive all letters, packages and deliverables while notifying appropriate parties.
- Review study guides to ensure qualified participants are assigned to relevant studies.
- Confirm the study calendar for ongoing and upcoming participants.
- Update referral tracker as needed.
- Provide prospective and current panelists with support and guidance as needed.
- Ensure that all participants have completed the registration process and have been properly onboarded.
- Update participants according to study schedule/calendar.
- Review and update individual panelist credentials in the data management system as needed.
- Assist with coordinating informed consent distribution process (i.e., IC forms).
- Manage flow of panelist traffic.
- Perform other duties as assigned

**Qualifications**
- Bachelor’s degree (B.A.) preferred or 2+ years receptionist or intake related experience required.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple, concurrent tasks and priorities in high traffic environment.
- Excellent time management skills.
- Initiative and problem solving / analytical skills.
- Ability to organize and maintain all visitors and panelists for assigned projects and ensure adherence to established policies and procedures.
- Ability to work independently but also collaboratively and effectively with other clinical team and other staff members.
- Proficiency and experience in MS Office Suite (Word, Excel, PowerPoint, Teams, and Outlook) required. Experience with database management systems is a plus

**Physical Demands of the Job**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discrimination in sound.
- Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Hand dexterity/Repetitive Motions - for typing/tablet and phone use.
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

**Work Environment**

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 24 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Ability to Relocate:

- Teaneck, NJ 07666: Relocate before starting work (required)

Work Location: In person