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Customer Svc Rep

4 months ago

Mount Prospect, United States Crane NXT Full time

Have you ever used the self-checkout in a Walmart, Target, or Home Depot? Played the slots at a Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
- Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

**WHAT YOU’LL BE DOING**

As an International Customer Support Specialist, you will provide world class service to international customers and support our international subsidiaries on all requests and purchase orders.

The International Customer Support Specialist will have a direct impact on our CPI-Cummins Allison group, responsible for:

- Ensuring accurate and timely order entry for customer purchase orders.
- Manages daily international order activity with customers, partners, warehouse staff and finance team to ensure on time delivery.
- Allocate orders daily based upon product availability by monitoring reports available in ERP system.
- Process all credit memos and returns.

**WHO WE’RE LOOKING FOR**
- You will bring to this role excellent customer service with demonstrated success in a manufacturing environment. You must have a proven track record of the ability to multi-task and work independently.

***

**Qualifications and Requirements**
- Associates degree in Business or related field preferred
- 1-2 years in customer service and order entry in a manufacturing environment
- Experience in providing over-the-phone support

**Personal Attributes**
- **Analytical Thinker**: You need to have insight and enjoy solving problems
- **Customer Service Oriented**: You possess a drive to serve your “customers” and focus on responding promptly to their needs
- **Organized**: You are detail-oriented and able to prioritize your work accordingly
- **Team Player**: You are personable, approachable, and able to work easily with others at all levels
- **Strong written communication**: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate”

***

**WHAT WE’RE OFFERING**
- Flexible work environments
- Defined career growth plans with opportunities to go outside of your “comfort zone”
- Generous paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Discounts for childcare
- Tuition assistance
- Community involvement and volunteering events
- Sound interesting? Come see why we are **OneCPI**

**CPI is part of Crane NXT**
- Crane Payment Innovations is _committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law._