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Market Center Digital Buyer Ambassador

3 months ago

Fontana, United States Cox Automotive Full time

**Job Responsibilities:
- Concierge level support as customer's single point of contact for all buy transactions across all Manheim auction locations. Supports all processes behind the scenes from gavel to delivery of the vehicle to the customer.
- Partners with department managers, market sales team, all location Office positions, and Customer Service to ensure that all necessary transactions from vehicle sale to delivery for a designated major customer are completed and communicated.,
- Assist Customer with all Arbitration Claims and PSI Issues on vehicles purchased at multiple locations.
- Advocate and coordinate Manheim post sale services for assigned customers.
- Assist Customer with any issues/concerns they have with specific vehicles and/or specific locations and work to get the issues/concerns resolved as quickly as possible.
- Build and maintain a relationship with assigned customer and ensure they are receiving the ultimate customer experience from the Ambassador.
- Maintain and grow Manheim buyer market share with assigned customers.
- Collaborates with the OVE Reps of the hand-selling process of cars throughout the market. Contact and send out Thank You cards to identified dealers who have attended after being inactive for 60 days. Send other appropriate communication to enhance customer relations.

**Qualifications**:
Minimum
- High School Diploma or equivalent required
- Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal skills required.
- Ability to work in a high performance, fast-paced team environment.
- Solid computer skills, including ability to use Internet and MS Office effectively.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem solving skills.
- Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity. Vision abilities required include close, distance and depth perception.

Preferred
- Some college desired

1-2 years of previous management/supervisory experience or 2-4 years of customer service or sales support experience strongly preferred.

Work Environment:
Office setting will vary based on home location with occasional travel through Market locations. Based out of Anaheim with ability to travel to southern CA market location such as Fontana, Oceanside, and Riverside.

USD 27.79 - 41.78 per hour

**Compensation**:
**Benefits**:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

**About Cox Automotive**

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

**About Cox**

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.