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Customer Service Representative

4 months ago

Rockland, United States Health Circle Full time

Health Circle is a local South Shore, family owned marijuana adult use recreational dispensary located in Rockland, Massachusetts. Located right off Exit 14 on Route 3.

We believe in the responsible use of cannabis as a healthy alternative for a progressively growing list of conditions, or as a simple relaxation technique. And in a world where a cannabis purchase often prompts an awkward conversation, we aim to provide a relaxed, trusted, and hassle-free environment for you to obtain and learn about cannabis and cannabis products.

Health Circle let’s you do you.

**Job Summary**

The Customer Service Representative will be accountable for creating an astounding positive retail experience that will exemplify Health Circle. The Customer Service Representative will be responsible for driving sales, establishing and maintaining positive customer relationships, and working efficiently with the team to provide the ultimate consumer experience. This position ensures that all consumers comply with all legal requirements. Additionally, the Customer Service Representative will support the business strategies and goals developed by leadership.

**Job Duties**
- Engages and educates customers in a positive and friendly manner to provide an exciting shopping experience.
- Responsible for ringing sales, educating customers while creating a positive customer experience.
- Accurately completes curbside fulfillment and express pickups for customers.
- Ensures and consistently maintains a clean, safe, and inviting work and showroom environment.
- Ensures the sales floor is properly stocked and the presence of the interior and exterior are well maintained in cleanliness, appearance and safety.
- Provides exceptional customer service to customers and potential customers.
- Maintains up-to-date product knowledge and industry knowledge.
- Accurately uses the Point Of Sale (POS) system.
- Performs accurate cash handling and counting procedures.
- Enters accurate and timely data entry of customer profiles.
- Verifies and ensures accurate paperwork, documentation and identifications of customers.
- Is consistently observant in monitoring customers and the retail store’s showroom and stockroom.
- Reports any concerns or questions to Management in a timely manner.
- Willingness to work a flexible schedule during retail hours (standard (days, evenings and weekends), peak, and holiday)
- Performs all duties as assigned.

**Required Education, Training, Knowledge and Experience**
- Must be 21 years of age or older and pass all background checks required by law.
- Have working knowledge of or willingness to learn State-specific cannabis laws and regulatory compliance which is required for initial and continued employment.
- 1 - 3 years of previous positive customer service and retail experience.
- Proficiency in using basic computer skills (e.g., Microsoft Word & Excel).
- High School Diploma or G.E.D is required
- Commitment to arrive for scheduled work shifts on time and maintain consistent attendance

**Core Skills, Competencies, and Characteristics**
- A passion for the cannabis industry and a desire to learn more.
- Exceptional interpersonal skills and fosters strong working relationships.
- Exceptional customer service skills and strong negotiation skills combined with an adaptable approach to selling.
- Self-motivated to work efficiently in a fast-paced and team oriented environment with a high degree of multi-tasking.
- Promotes and fosters a positive behavior and work environment.
- Self-starter with an outgoing, engaging personality who works effectively independently, as well as, in a team-based environment as well as limited supervision.
- Adept at selling and interacting with diverse groups of people.
- Demonstrates exceptional written and verbal communications and public-speaking skills, as well as possessing the understanding of individuals’ body language and non-verbal cues.
- Effective problem-solving skills to detect changes in circumstances or events.
- Maintains a high level of professionalism and courteous demeanor.
- Positive team and motivational skills.
- Aptitude for accurate mathematical calculations as it relates to inventory and related supplies.
- Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors.

**Work Environment**

General retain showroom and stockroom environment in which you may remain standing on your feet up to 95% to the time during the work shift which may be up to ten (10) hours. May also be required to stoop, kneel, reach, lift and /or carry during the course of the work shift. General office work may be performed in a sitting position and may require standing, stooping, kneeling, reaching, lifting and carrying during the course of the work shift. During the course of the workday, the employee maybe required to solely and safely lift and move material of up to approximately 25 lbs.

Health Circle is an equal opportunity employer.