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Help Desk Analyst

4 months ago

Mason, United States Clopay Corporation Full time

Clopay Corporation is North America's largest garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Help Desk Analyst in our Clopay Corporate office, located in Mason, OH.

The Help Desk Analyst must provide users guidance and first level support by assisting in problem resolution. The Analyst acts as the key contact for on-site and remote users for production problems and inquiries. Handle a variety of production problems requiring judgment within generally defined policies and procedures. Perform quality checks and distributes reports.

Responsibilities/Principal Duties:

- Responds to user requests for information and assists in problem resolution.
- Maintains contact with users on operational and production problems.
- Checks quality and distributes reports requested by users for on-site and remote users.
- Logs, documents, and maintains history records on Information Technology production problems.
- Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
- Strives to learn the job function of the position’s immediate supervisor as well as peer-level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency or business necessity.
- Fulfills departmental requirements in terms of providing administrative notification during periods of illness, vacation, or education.

Job Requirements:

- High School Diploma, BS or BA degree in computer science or business administration, (or near-completion of College Program) or related work experience recommended.
- One (1) to two (2) years of experience in a customer service related field.
- Ability to work varying shifts.
- Knowledge of all hardware and software in use within the enterprise.

We offer a competitive salary and a very comprehensive benefits package, including tuition reimbursement up to $5,250 per year, 401K, paid holidays, sick, and vacation time.
Equal Opportunity Employer, providing a drug-free work environment.

**Job Snapshot**:
**Employee Type**: Full-Time

**Location**: Mason, OH (Onsite)

**Job Type**: Information Technology

**Experience**: Not Specified

**Date Posted**: 05/14/2024

**Job ID**: 3269/4464/22842