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Customer Service Specialist

3 months ago

Malta, United States Multitude Full time

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).

Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.

Our Customer Service department in Multitude Bank is actively seeking a talented and dedicated customer service specialist fluent in Latvian, Russian and English to join our dynamic team in Malta. As a customer service specialist, you will play a crucial role in delivering superior professional service and support to our valued customers.

**Key Accountabilities**:

- Provide superior professional customer service;
- Identify customer needs such as sales opportunities, use of self-service tools or upsell opportunities;
- Inform and encourage customers to use self-service channels for faster and more efficient service;
- Build a rapport with the customers whilst addressing any issues.
- Fluent in Latvian, Russian and English oral and written Additional languages will be considered a benefit;
- Team player with a customer-oriented approach;
- Previous working experience in a similar environment is a plus;
- Computer skills;
- Ability to resolve customer issues or queries in the first resolution contact.

**What’s in it for you**:

- Wellbeing benefit;
- Private Health Insurance;
- Weekly breakfasts in the office;
- Hybrid flexible working model;
- Access to LinkedIn learning with over 8000 courses;
- Share purchase matching program;
- Opportunities for growth, the realization of one's ideas, and further training;
- The opportunity to work in a dynamically international evolving company.