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Property Claims Specialist Field I

4 months ago

Irvine, United States Mercury Insurance Group Full time

**Position Summary**:
If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you

**Essential Job Functions**:

- Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
- Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
- Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
- Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
- Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
- Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
- At times may direct, monitor, and review files handled by independent adjusters to conclusion.
- Other functions may be assigned

**Education**:

- Bachelor’s degree preferred or equivalent combination of education and experience.
- Valid driver’s license is required.
- Ability to obtain state specific property claims licensing, as required.
- Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

**Experience**:

- Have prior experience using estimating software like Xactimate.
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
- Are known for clear and professional communication, both written and verbal
- Are bilingual and/or have prior military experience is a plus
- 1-3 years equivalent industry experience is preferred

**Knowledge and Skills**:
As a Property Claims Field Adjuster 1, you will:

- Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims
- Have a passion for outstanding customer service
- Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.
- Be comfortable with and adaptable to new technology and business tools
- Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate:

- May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.
- Ability to lift and carry up to 50 pounds.
- Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.
- Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.
- Drive to and from multiple locations and occasionally outside of normal business hours.