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Travel Coordinator

4 months ago

Carrollton, United States University of West Georgia Full time

**About Us**:
Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. Nestled among the pines on a picturesque 645 acres is the University of West Georgia
- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 13,000 students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

**Job Summary**:
This is a part-time position working less than 30 hours per week.
UWG Alumni and Constituent Engagement is seeking a
customer-centric team member to join the UWG Travel program.
UWG Travel offers foreign and domestic educational group tours
to alumni, faculty, and friends of the University of West Georgia.
As the first and primary point of contact for our travelers, this role
is crucial to the guest experience. The coordinator is responsible
for providing top-notch customer service over the phone, in
volume of data entry, the data integrity of our passenger
database, processing reservations, pre-trip and post-trip
passenger communications, and providing administrative support
to all aspects of our travel program. The coordinator supports the
process of planning and marketing programs, liaises complex
administrative details with third-party tour vendors, provides
outstanding customer service to alumni program participants,
prepares reports, and completes financial transactions related to
these programs. They ensure alumni participation in the Travel program is tracked in the university¿s alumni database. Must pass
motor vehicle and background check investigation.

**Responsibilities**:
**1 -**
Marketing, promoting, and recruiting for Travel Program trips:
Develop digital marketing and promotional materials to solicit
participation in upcoming Travel Program trips. Create and
implement social media campaigns to advertise upcoming trips
Program e-newsletter.

**2 -**
Liaison with travel company representatives: Work closely with
representatives from travel companies, Mayflower Cruises &
Tours and Collette Tours, to understand all trip logistics for
booking and travel for Travel Program participants. Work with
representatives to book travelers, manage payments, enter data,
and collect information from travelers in preparation for trips.

**3 -**
Data entry and data management: Maintain records of traveler
information according to the Travel Program and travel company
needs. Maintain con