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Customer Care Coordinator

4 months ago

Milwaukee, United States Elkay Interior Systems In Full time

**CUSTOMER CARE COORDINATOR OPPORTUNITY IN OUR MILWAUKEE LOCATION FOR ELKAY INTERIOR SYSTEMS**

**HYBRID**

WWW.ELKAYINTERIORSYSTEMS.COM

**We are thinkers, designers, and builders crafting extraordinary environments. Are you ready to join us?**

At Elkay Interior Systems (EIS), we work side by side, dare to reimagine the future of design and manufacturing, innovate nonstop, and put our people first. Recognized globally for their creativity, craftsmanship, and talent, our people enrich every project and partnership they serve.

We provide a relaxed and flexible workspace inspired by our creative people. You'll play an essential role in keeping us at the forefront of global innovation and customer satisfaction. Join our thriving creative community where your ideas make a difference.

**OPPORTUNITY SNAPSHOT**:
The Customer Care Coordinator is responsible for ensuring that customer’s needs are taken care of using an elevated customer service approach with a first call resolution process. Provide product availability to customers, order status, including pricing and shipping details. Provide options and solutions that will drive an enhanced customer experience. This position will partner closely with our Plants and Sales team to provide accurate information to customers.

**A DAY IN THE LIFE**:

- Answer inbound calls with an elevated customer experience approach using the first call resolution process. Inbound calls include product availability, order status, pricing, and shipping details to customers.
- Process credits based on complete research to ensure proper credits are being applied
- Prioritize rush orders and special requests.
- Provide proactive solution-based support and product recommendations via verbal and/or written communication directly with customers.
- Collaborate and build cross functional relationships with internal and external customers, including within their work team

**WHAT YOU NEED TO SUCCEED**:

- High school degree or equivalent required.
- Effective in identifying, analyzing, and solving problems.
- Excellent oral, written, and decision-making skills.

**Benefits**
- Competitive Medical, Dental & Vision Plans
- Company Paid Long and Short-Term Disability Plans
- Paid Company Life Insurance Policy
- Attractive Paid Time Off (PTO) Policies
- 401K Program with Company Match
- 2 Volunteer Days each year (16 hours)
- 11 Paid Holidays per year
- Flexible work schedule (3 days a week in office required)
- Tuition Reimbursement Program
- Wellness Program
- It is the policy of Elkay Interior Systems to comply with all state and federal equal employment opportunity laws and regulations. EIS is committed to giving fair and equal treatment to all individuals. This policy applies to all matters relating to employment including, but not limited to, hiring, placement, promotion, transfer, demotion, recruitment, advertising or soliciting employment, training, compensation, selection for training, layoff or termination, and social or recreational programs. Equal opportunity, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information,_