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Client Collections Specialist

3 months ago

Deerfield Beach, United States Butterfly Effects Full time

**Client Collections Specialist**

Hungry for an opportunity to leverage your experience and skills in a mission driven health care organization? Do you have the humility and communication skills to provide excellent service to the Butterfly Effects families across the country?

The Billing and Collections Specialist will join a team that strives to maintain customer satisfaction through excellent customer service and timely invoicing of payor responsibility.
- Collecting accurate payments and finding resolutions to outstanding payor account balances
- Consistent, accurate, comprehensive, and timely invoicing on all assigned clients, as well as responding to incoming calls and mail from payors regarding outstanding account balances
- Ensuring compliance with insurance and HIPAA regulation

**Why us?**

Families are at the heart of our work, and we take care of the people who make all the difference. Butterfly Effects is committed to improving the quality of life of individuals and families affected by Autism.

**What's in it for you?**
- Career Advancement
- Business Casual and Family Focused Culture
- Annual Parties and Team Building Events
- Accrued Work from Home Days
- Paid Time Off
- Paid Holidays
- Medical, Dental and Vision
- Tuition Discount with Partnered Online University

**What are your job responsibilities?**
- Collect outstanding balances from clients.
- Follow up clients questions regarding invoices in a timely manner.
- Follow-up with clients on their questions regarding benefits, client responsibility and payment plans.
- Verify patients benefits for ABA Therapy either in-network, or out of network to assist with proper client collections and claim follow up.
- Identify and address concerns before they become problems, and to propose solutions to concerns.
- Work with the field staff and office staff to ensure client satisfaction.

**What are the requirements?**
- High School Diploma or GED.
- Knowledge of claim denials, the ability to read and understand explanation of benefits (EOBs).
- Excellent interpersonal, written, and verbal communication skills including active listening.
- High level of commitment/ownership to ones work product.
- Commitment to self-accountability, collaboration, and teamwork.
- Critical thinking, with a drive for continuous process and system improvement.
- Commitment to service excellence philosophy and interdisciplinary therapy for clients on the Autism spectrum.

**Who are we?**

Butterfly Effects has served more than 10,000 families since our inception in 2005. We have a long history of improving the lives of children and families affected by autism spectrum disorder through our family-centric applied behavior analysis (ABA) approach. Our mission is to deliver ABA treatment in partnership with families affected by ASD to foster a more joyous life.

A national leader in ASD treatment, Butterfly Effects employs more than 100 board-certified behavior analysts (BCBA) and 800 behavior technicians. The 12 states we serve are locally managed by a regional director and team of BCBAs. Our corporate office located in Deerfield Beach, Florida is home to our leadership team and administrative staff who assist with daily operations, including client services, human resources, talent acquisition, finance, revenue cycle management, quality assurance, compliance, professional development, and professional ethics.

Our butterfly logo was chosen as a symbol of love, rebirth, and metamorphosis. Together, the name and logo represent our common purpose and deep commitment to helping families create lasting change through individualized ABA therapy.