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Spa Concierge

3 months ago

Santa Monica, United States Regent Spa Full time

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance

**Company Overview**
Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.

**Job Summary**
The Spa Concierge is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments, retail sales, and checking in and checking out all guests in a professional manner. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to communicate with others, while maintaining the highest level of professionalism at all times.

**A little bit about your day**:
Reporting to the Director of Spa, every day is different, but you will mostly:

- Promote Regent’s service philosophy and style through our people attributes.
- Understand and adhere to Regent Spa policies and procedures.
- Welcome guests warmly and provide detailed descriptions of spa products and services.
- Accurately book spa and salon appointments and upsell products.
- Demonstrate professionalism and sensitivity to guest needs.
- Offer spa facility tours as needed and cooperate with guests and coworkers.
- Uphold guest service standards, including Forbes Five-Star Standards.
- Report guest challenges to the Spa Manager on Duty.
- Ensure safety, sanitation, and use of required PPE.
- Make decisions in line with general policies and procedures.
- Knowledgeable in all spa and salon treatments, adept at explaining them to guests.
- Sales-driven with a focus on customer service, adept at making recommendations and selling products and services.
- Perform all opening and closing duties.

**What We need from you**:

- Must have a High School diploma or equivalent.
- Must have a minimum of 1-3 years experience in customer service, spa, hospitality, and/or retail.
- Must have at least 1 year of luxury retail experience.
- Must have a flexible schedule, including days, nights, holidays, and weekends.
- Must be able to stand for long periods of time.
- Must be polished, professional, and have a strong command of both written and verbal English.
- Must be organized, proactive, and possess a strong attention to detail.
- Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.

**What you can expect from us**:
The hourly pay range for this role is **$31.00 to $32.20**. This range is only applicable for jobs to be performed at **Regent Santa Monica Beach**. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family - and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available, as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

**Compensation**: $32.20 per hour + Gratuity Pool + Retail Commission