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Call Center Specialist

4 months ago

Rancho Cucamonga, United States All City Plumbing Full time

*3 years of customer service required. We are open 7 days a week, ( Must have availability weekends)*
- $22.00 - $30.00 per hour *with bonus incentives & overtime bonuses** Good reliable csrs make 70-80k
- Must be extremely tech-savvy

Come join a very busy award-winning, highly-rated Plumbing Company based out of Rancho Cucamonga, CA, servicing all of Riverside County, San Bernardino County, Orange County, and some of Los Angeles County.. We are in urgent need of more skillful CSRS/ dispatchers. We are a reputable, honest, and hardworking company that takes pride in delivering great service.

As a Csr/ dispatcher the focus is to answer all incoming customer service requests and book as many qualifying leads as possible. Answering over 50 requests daily, responding to messages, and identifying plumbing problems with customers within minutes is key. You must be able to qualify calls, prioritize service requests, give customers the best service experience, learn our service area, and our call types, and send the right technician to the right call.

The personality of a great customer service representative loves to help others and is an expert at problem-solving.

**Responsibilities**:

- Answer a very high call volume of incoming calls
- respond to yelp inquiries
- follow up with customer satisfaction
- Identify and assess customers’ needs to achieve satisfaction
- Be a great problem solver & a master at time management.
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer and technician complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, and process customer accounts
- Follow company scripts and booking procedures, guidelines, and policies
- Take the extra mile to continuously learn the plumbing and skill set of each technician.
- Assist with Dispatching service technicians to jobs, using dispatch-for-profit methods

**Skills**:

- Expert Problem solver
- Reliable
- Bachelors Degree Required
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time efficiently

**Job Types**: Full-time, Part-time

Pay: $22.00 - $30.00 per hour

Expected hours: 30 - 50 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

**Education**:

- Bachelor's (required)

**Experience**:

- plumbing: 1 year (preferred)
- customer service: 3 years (required)

Work Location: In person