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Patient Representative

4 months ago

Newark, United States Rutgers University Full time

**Position Details**:

- Position Information**Recruitment/Posting Title**
- Patient Representative**Job Category**
- Staff & Executive - Healthcare - Administrative Services**Department**
- NJMS-Clinical and Admin Staff**Overview**
- New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.**Posting Summary**
- Rutgers, The State University of New Jersey, is seeking a Patient Representative for NJMS-Clinical and Admin Staff. The primary purpose of the Surgical Representative position is to serve as a core member of the Department of Surgery team, utilizing specialized knowledge, skills and competencies in patient management and care coordination. He/she is an asset to the patient and Faculty/Department, guiding a variety of steps in surgical patient care, from appointment to patient visit.
Among the key duties of this position are the following:

- Answers the telephone with a pleasant demeanor, always identifies self and department.
- Schedules patients for initial, follow-up and post-operative office visits. Regularly communicates with clinical staff regarding patient health issues and complications.
- Coordinates and authorizes patients’ surgeries and associated testing (diagnostic and follow-up imaging, PATs, etc.)
- In coordination with Department Administration and the financial team, works to maximize reimbursement.
- Mailing referral letters and following up with referring physicians; aids in Department marketing as required.
- Patient rep for Colorectal SurgerySurgical rep for the Transgender Program, assisting with coordinating, scheduling and authorizing all surgeries for transgender program.
- Liaison between patients, physicians and mid-level providers.
- Functions as team member handling both routine and complex, issues and problems.
- Counsels patients with regards to more complex inquires, payment arrangements, third party practices, etc.
- Refers patients to financial counseling department and back-end resources, as appropriate

**Position Status**
- Full Time**Hours Per Week**

**Daily Work Shift**
- Day**Work Arrangement**

**FLSA**
- Exempt**Grade**
- 18S**Position Salary**

**Annual Minimum Salary**
- 50363.000**Annual Mid Range Salary**
- 59994.000**Annual Maximum Salary**
- 70704.000**Standard Hours**
- 37.50**Union Description**
- HPAE, Local 5094**Payroll Designation**
- PeopleSoft**Benefits**

**Seniority Unit**

**Terms of Appointment**
- Staff - 12 month**Position Pension Eligibility**
- ABP- Qualifications**Minimum Education and Experience**
- Bachelor’s degree with medical terminology, experience working in a healthcare environment and three (3) years related experience, including surgical scheduling and scheduling associated testing.
- Equivalent education, experience, and/or training may be substitute for the degree requirements.

**Certifications/Licenses**

**Required Knowledge, Skills, and Abilities**
- Must have excellent medical and insurance knowledge (referrals, pre-certifications, authorizations, individual physician insurance participation levels, global periods, etc.)
- Understands HIPAA and Ethics compliance requirements.
- Must be detailed oriented, have strong organization skills and hold self accountable to high standards of professional excellence.
- Demonstrates excellent interpersonal/human relations skills, time management skills, prioritizing, and excellent verbal and written communication skills.

**Preferred Qualifications**

**Equipment Utilized**

**Physical Demands and Work Environment**
- Office based in clinical suite, light noise of office equipment.
- Standing, sitting, walking, talking and hearing.
- No special vision requi