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Front Office Supervisor Outpatient Oncology
4 months ago
Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 800 teammates in 60+ clinic locations and growing. TOI is changing oncology for the better.
**Major Responsibilities**:
The supervisor will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our patients. This position will be based primarily in Whittier, California, but will oversee our Downey and Lynwood clinics, as well.
**Required**:
- Two years of team building skills to include prior supervisory lead experience in a Healthcare setting.
- Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
- Working knowledge of EMR systems
- Ability to manage patient issues to achieve resolution. Ability to respond to changing priorities and deadlines.
- Skill in working independently and following through on assignments with mínimal direction and in setting priorities, which accurately reflect the relative importance of assignments.
- Ability to accept directions from supervisors and act promptly.
- Knowledge of medical terminology.
- Working knowledge of medical insurance plans and types of coverage provided.
- Bilingual in Spanish and English
- Other duties as assigned.
**Required Qualifications**:
Bilingual in Spanish
Successful completion of Medical Assistant Diploma program
High school graduate or GED
**Preferred Qualifications**:
Medical Assistant Certificate preferred, not required.
Keywords: Medical Assistant, Front Office, Supervisor