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Front Office Supervisor Outpatient Oncology

4 months ago


Whittier, United States The Oncology Institute of Hope and Innovation Full time

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 800 teammates in 60+ clinic locations and growing. TOI is changing oncology for the better.

**Major Responsibilities**:
The supervisor will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our patients. This position will be based primarily in Whittier, California, but will oversee our Downey and Lynwood clinics, as well.

**Required**:

- Two years of team building skills to include prior supervisory lead experience in a Healthcare setting.
- Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
- Working knowledge of EMR systems
- Ability to manage patient issues to achieve resolution. Ability to respond to changing priorities and deadlines.
- Skill in working independently and following through on assignments with mínimal direction and in setting priorities, which accurately reflect the relative importance of assignments.
- Ability to accept directions from supervisors and act promptly.
- Knowledge of medical terminology.
- Working knowledge of medical insurance plans and types of coverage provided.
- Bilingual in Spanish and English
- Other duties as assigned.

**Required Qualifications**:
Bilingual in Spanish

Successful completion of Medical Assistant Diploma program
High school graduate or GED

**Preferred Qualifications**:
Medical Assistant Certificate preferred, not required.

Keywords: Medical Assistant, Front Office, Supervisor