Current jobs related to Guest Service Agent - Austin - HGI Austin North

  • Guest Service Agent

    3 weeks ago

    Austin, United States Omni Hotels Full time

    We want to see you as a Guest Service Agent! Ensure extraordinary service to guest on Omni Premier Floors during Breakfast and Happy Hours. This position will set-up, serve, and mantain cleanliness of the Omni Club Lounge as well as provide assistanc Guest Service, Agent, Guest, Service, Hotel, Omni, Retail

  • Guest Services Agent

    3 weeks ago

    Austin, United States Sonesta International Hotels Full time

    The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is a support for the Operations Manager. T Guest Service, Agent, Operations Manager, Guest, Hotel, Retail

  • Guest Service Agent

    5 days ago

    Austin, United States Hilton Garden Inn Austin North Full time

    Company DescriptionHilton Garden Inn Austin North and Courtyard by Marriott is a hospitality company located in Austin, Texas, United States. Our hotel is conveniently situated at 12400 NORTH IH-35, providing exceptional services and amenities for our guests.Role DescriptionThis is a full-time on-site role for a Guest Service Agent and a Night Auditor at...

  • Guest Service Agent

    5 days ago

    Austin, United States Hilton Garden Inn Austin North Full time

    Company DescriptionHilton Garden Inn Austin North and Courtyard by Marriott is a hospitality company located in Austin, Texas, United States. Our hotel is conveniently situated at 12400 NORTH IH-35, providing exceptional services and amenities for our guests.Role DescriptionThis is a full-time on-site role for a Guest Service Agent and a Night Auditor at...

  • Guest Services Agent

    2 weeks ago

    Austin, Texas, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out: Process guest arrivals and...

  • Guest Service Agent

    2 months ago

    Austin, United States KRISHNA AUSTIN LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Guest Service Agent to become a part of our team! Evening shifts are available and we're prioritizing part-time applicant for the moment.11PM-7AM Night audit Shift Responsibilities:Register and assign rooms to guests.Confirm phone and online reservations.Respond to guest needs, requests, and...

  • Guest Service Agent

    4 weeks ago

    Austin, United States Embassy Suites by Hilton Austin Downtown South Congress Full time

    DescriptionEmbassy Suites by Hilton Austin Downtown South Congress located next to the Congress Avenue Bridge and Lady Bird Lake is looking for a Part-Time Guest Service Agent to join our awesome front desk team!  Join the #1 Best Big Company to Work For and enjoy excellent benefits - including Hilton travel benefits!What will I be doing?As a Guest...

  • Guest Services Agent

    2 months ago

    Austin, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Austin, TX, US, 78759 Property Name: La Quinta by Wyndham Austin at The Domain Req Id: 16287 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Austin at The Domain location in Austin , Texas . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Service Agent

    1 week ago

    Austin, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AWO4 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    3 weeks ago

    Austin, United States Hilton Austin Full time

    DescriptionHILTON AUSTIN IS LOOKING FOR HARDWORKING PEOPLE TO JOIN THEIR AWESOME FRONT OFFICE TEAM!At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door. Join the #1 Best...

  • Nocturnal Guest Services Agent

    3 weeks ago

    Austin, Texas, United States Omni Hotels Full time

    Night Reception AgentAs a vital member of our team, the Night Reception Agent is responsible for overseeing all night-time front desk operations and auditing functions. This role includes executing necessary computer maintenance tasks and ensuring that all financial transactions from the day are accurately verified and balanced.Key...

  • Guest Service Agent

    1 month ago

    Austin, United States Omni Hotels Full time

    Location: Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center...

  • Guest Services Agent

    4 months ago

    Austin, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent (Front Desk Staff)** Location: Austin, TX, US Property Name: La Quinta by Wyndham Austin Round Rock Req Id: 14324 La Quinta by Wyndham is now seeking a Guest Services Agent (Front Desk Staff) to join our team at the La Quinta by Wyndham Austin Round Rock location in Austin , Texas . **Job Summary** The Guest Service Agent is...

  • Guest Service Agent

    2 weeks ago

    Austin, United States Hilton Full time

    HILTON AUSTIN IS LOOKING FOR HARDWORKING PEOPLE TO JOIN THEIR AWESOME FRONT OFFICE TEAM! At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door. Join the #1 Best Big Company...

  • Guest Services Representative

    7 days ago

    Austin, Texas, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...

  • Guest Services Coordinator

    3 weeks ago

    Austin, Texas, United States Sincere Hospitality Full time

    Job Opportunity: Join the team at Sincere Hospitality as a Front Desk Agent. Are you passionate about providing exceptional service and creating memorable experiences for guests? We are seeking a dedicated individual to be part of our vibrant hospitality team. As a Front Desk Agent, you will play a crucial role in ensuring our guests feel welcomed and valued...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Dinjob Full time

    Position Overview: Front Desk AgentWe are seeking a dedicated individual to join our team as a Front Desk Agent. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay.Key Responsibilities:Manage incoming calls and facilitate the check-in and check-out processes for guests.Maintain high...

  • Nighttime Guest Service Specialist

    3 weeks ago

    Austin, Texas, United States Accor North America Full time

    Position: Overnight Royal Service AgentAs an Overnight Royal Service Agent, you will report directly to the Royal Service Manager. Your primary responsibilities will encompass a variety of essential functions aimed at delivering exceptional service to our guests.Key Responsibilities:1. Provide consistently professional, warm, and engaging service to all...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States HYATT Hotels Full time

    Overview:Become an integral part of our Front Office team as a Front Desk Agent at Hyatt Hotels. This role is pivotal in ensuring a seamless guest experience, from check-in to check-out.Key Responsibilities:As a Front Desk Agent, you will manage the guest registration process and assist with departures. Your role will involve communicating hotel services and...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States White Lodging Full time

    Position OverviewAt White Lodging, we understand that the essence of the hospitality industry lies in the experiences we create for our guests. As a Front Desk Agent, you will play a crucial role in shaping memorable moments through your commitment to exceptional service.Key ResponsibilitiesProvide outstanding customer service to ensure a pleasant stay for...

Guest Service Agent

4 months ago

Austin, United States HGI Austin North Full time

**Opportunity: Guest Service Agent**

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

**Potential Career Path**

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

**Position Requirements**
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.

**Experience**
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.

**Benefits and Perks**
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program

**Work Environment and Context**
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

Pay: From $16.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Overtime

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person