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Account Manager I

4 months ago

Houston, United States Toshiba International Corporation Full time

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

The Account Manager will be assigned specific accounts and will be responsible, in coordination with the sales force, for supporting and understanding all customer requirements and providing appropriate solutions to insure a high level of customer satisfaction. The Account Manager will also provide insight and feedback for those accounts assigned that will enable the development of new initiatives to enhance the overall long term presence of Toshiba at the account while maximizing Toshiba profitability.

**Responsibilities**:

- Manage assigned customer accounts from initial contact to completion to insure customer satisfaction.
- Will have high level account responsibility and extensive customer interaction.
- Must have advanced skills to handle complex accounts and/or projects.
- Visit customer sites as needed with approval.
- Requires excellent problem-solving and interpersonal skills.
- May handle commercial contract reviews as needed.
- Required to know when to escalate issues and may be assigned escalations as needed.
- Must have the ability to work in a fast paced results-driven environment.
- Will have advanced knowledge of Toshiba Industrial products.
- Assist with Associate and CSR I - II training.

**Education/Certification Required**:

- 4 year degree preferred (preferably in business related discipline) or equal experience

**Skills/Experience**:

- 4-8 years of experience in direct customer support role (i.e. Field Service, sales, Technical Support, Customer Service)
- Physical Requirements:

- Work may require frequent sitting, handling/fingering and reaching outward
- Occasionally may be required to stand, walk, climb and stoop, squat, bend and lift 20lbs or less, may also be required to carry, push, or pull up to 20lbs.

**Work Environment**:

- Generally favorable
- Office environment
- Lighting and temperature are adequate
- May occasionally walk through warehouse/manufacturing area

**Travel**:

- Up to 15% to 25%

Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.

At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.