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Customer Service Agent, Cross-trained

4 months ago

Gainesville, United States Piedmont Airlines Full time

**Benefits**:

- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available

**Principal Duties and Responsibilities**:

- Customer service agents work together as a team to provide excellent customer service and meet corporate objectives
- Our employees must keep both the company goals and customer expectations in mind when completing their daily tasks
- Responsibilities include computerized passenger boarding, flight announcements, assisting customers with special needs, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage; also baggage loading, operation of motorized service vehicles and equipment, aircraft servicing, and calculating baggage and cargo weights

**Minimum Qualifications**:

- Ability to work all shifts, all days including nights, weekends, holidays
- Work outside in all weather conditions
- Able to lift up to 70 pounds
- Successful completion of training course
- At least 18 years of age
- High school diploma or GED
- Valid driver’s license

**Preferred Qualifications**:

- Previous airline experience
- Previous employment as a front-line customer service provider

**Work Environment**:

- Use of computers and other office equipment
- All shifts including weekends, nights, holidays and/or irregular shifts

**Physical Requirements**:

- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist disabled customers, including, but not limited to, pushing wheelchairs

**Starting Salary**: $12.00/hr

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.

M/F Disabled and Vet EEO/AA Employer

**Job Type**: Part-time

Pay: $13.71 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Ability to Relocate:

- Gainesville, FL 32609: Relocate before starting work (required)

Work Location: In person