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Customer Service Representative

4 months ago

Anaheim, United States Bosphorus Imports Full time

**Customer Service Representative**

**About Bosphorus Imports**

Come join a company that provides you with a rewarding career Bosphorus Imports is a leading porcelain and natural stone tile distributor in Southern California. We are proud of the developed selection of products presented to our customers and understand the change in consumer trends, that will ensure people are proud of their homes. Here at Bosphorus Imports we support our employee’s high quality of life and are proud of the people we have in our team. Our company is looking to grow with people who share our positive energy and enthusiasm for creating the best experience for everyone.

**About the Job**:
The CSR will serve as the point of contact between the customers and our warehouse. They will have outstanding customer service skills. They must be able to multi-task and keep up with their work to be done. Reports to the Office Manager.

**DUTIES**
- Greets people in person or over the phone in a friendly, professional approach.
- Answers customer service calls
- Inputs new purchase orders and process returns.
- Invoices customers and collect payments when needed
- Informs customers of order status and changes when needed
- Sets up shipments via Freight trucks and UPS
- Interacts with sales and warehouse personnel to ensure customers’ needs are met.
- Refills coffee throughout the day and prepares the coffee machine for the next day

**REQUIREMENTS**
- Has working knowledge of Microsoft Office
- Has great communications skills
- Completes daily tasks in a timely manner with little supervision
- Maintains a clean, organized workspace
- Must be dependable and honor their work ethic
- Follows office procedures

Pay: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Health insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person