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Project Manager, Actor Operations

3 months ago

Austin, United States Meta Full time

Every day, people come to Meta to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Integrity Operations is a team within Meta’s Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. The Actor Integrity team within Integrity Operations works on improving the support experience for different Meta products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Meta community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Integrity Operations is for you. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

**Project Manager, Actor Operations Responsibilities**:

- Own, develop, execute and manage integrity support strategies for Meta products with Product, Engineering, Operations and Policy teams Analyze complex support flows and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions Develop and continually improve human review workflows Track and analyze key operational metrics and ensure KPIs/service goals are met Work with cross-functional partners to improve the community support experience on our existing suite of products Partner with regional teams to assess the effectiveness of scaled solutions supporting Meta’s global user base Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems Drive end-to-end management of large-scale, transformative programs including supporting a broad scope of projects therein

**Minimum Qualifications**:

- 10+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
- Experience initiating and driving projects to completion independently landscape
- Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments
- Experience leading process improvement projects across a dynamic and cross-functional

**Preferred Qualifications**:

- Graduate degree
- Experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.