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Customer Care Specialist

3 months ago

Tucson, United States Mister Car Wash Full time

Working at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career.

We’re currently seeking a Customer Care Specialist to join our HQ team.
The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.

**What you will do**:

- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback
- Perform data entry and database maintenance functions

**How you will shine**:

- Team oriented with a positive attitude and willingness to learn
- 1 year of call center experience
- 2 years of customer service or retail experience
- Availability to participate in extended hours and weekend shifts
- Juggling multiple projects, providing solutions and having a positive impact on the team
- Proficiency in MS Office Suite and Customer Care tracking software preferred
- Speaking fluency in Spanish is a plus

**WHAT MOTIVATES OUR TEAM**:

- Competitive hourly pay and tips—Daily pay options available at no cost
- Generous paid time off starting day one.
- Excellent benefits, including medical, dental, vision, 401(k) with company match, employee stock purchase plan, and more
- Flexible scheduling.
- Growth opportunity with a national employer—90 percent of our managers were promoted from within
- Opportunity for performance-based pay increases after 30 days of employment.
- Best-in-class training and development to take your career to the next level.
- Free car washes weekly.

Join the Mister Car Wash Team today

Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify system nationwide.