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Manager, Solutions Delivery

4 months ago

Dearborn, United States Carhartt Full time

**Location**: Dearborn, MI
**Department**: Information Technology
**Reports to**: Director, Solutions Delivery - Distribution and Corp Tech
**Job Classification**: Remote
**FLSA**: Exempt
**Job Band**: Manager
Summary

We are All Leaders at Carhartt

In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

**Responsibilities**:
Coach, mentor and develop a team of Analysts
Develop and manage the department budget as well as reporting on qualitative and quantitative results
Ensure associates have clear performance expectations and develop a plan/career path for each direct report
In partnership with business partners, make decisions about which features to prioritize, considering factors like overarching business strategies, available budget, requirements, IT shared services’ goals and objectives, and the value each feature brings to the business
Own the team's backlog, including coordinating tasks, breaking them down into manageable units, designing solutions, estimating the effort required, and managing the team's capacity effectively
Develop the delivery plan for the team, involving setting clear timelines and milestones, tracking progress against the plan, and adjusting as necessary to keep the project on track
Participate in quarterly planning and prioritization meetings as part of shaping the product roadmap for the upcoming quarters
In collaboration with the IT Portfolio Lead and Technical Program Manager, communicate project status/updates to various levels of management both within IT and business teams
Ensure that the work is ready for development, meets acceptance criteria, and is delivered within the established milestones of the product roadmap and IT standards
Daily management of support incidents according to defined SLAs
Partner with cross-functional teams to identify and eliminate obstacles that impede progress
Collaborate with Technical Program Managers to ensure proper resource planning of cross-functional dependencies
Conduct thorough analysis to assess the business implications of features, tools, or platforms, including reviewing process and feature mapping with respect to user personas, conducting gap analyses, and evaluating data flow to make informed decisions and improvements
Analyze the performance of features to identify areas for enhancement
Education
Bachelor's Degree Required in Computer Science or Related Field
Equivalent work experience may be considered in lieu of degree
Required Skills and Experience

**Minimum of 8 years of related experience inclusive of**:
Minimum of 3 years in project management or management of others
Minimum of 5 years in Product Lifecycle Management systems
Experience in following systems not required but preferred
Product Information Management
Supply Chain Management
Industry certifications preferred
Strong technical acumen with a solid understanding of software development processes and methodologies.
Understanding of customer needs, business process knowledge and business and technical strategy/vision
Ability to write effective user stories with clear acceptance criteria focused on business value and small enough to be complete w/in an agile delivery framework
Excellent communication and collaboration skills to work effectively with cross-functional teams
Outstanding organizational skills with demonstrated ability to prioritize workload and attention to detail
Strong working relationships with technical and business colleagues
Working Conditions
Office Environment
Ability to sit and/or stand for extended periods of time
**Remote location**: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
Tobacco Free
Travel (10%)
LI-Remote