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Office Administrator

4 months ago

Jacksonville, United States Nuvia Dental Implant Centers Full time

Nuvia Dental Implant Center, a growing dental implant center, is looking for an outgoing office administrator (which we call our Care Coordinator) to join our team in our beautiful **Jacksonville **location. We provide implants and full mouth restorations to our patients, literally changing their lives. An exceptional patient experience for every patient is our top priority.

At Nuvia, our Care Coordinators are reliable, problem solvers with excellent communication skills. They have the ability to leave a lasting impression with our patients and help them to feel at ease.

Hours are full time, Monday-Friday 40hrs a week.
Competitive pay with ample room to grow

Nuvia is a great place to work We pride ourselves in the satisfaction of our teams and believe if they are well taken care of, in turn, they will take great care of our patients. Our benefits package includes the following:

- Medical, Dental, Vision, Life, Long/Short Term Disability Insurances
- Paid Training
- Paid Time Off
- Paid Holidays
- Paid Parental/Bereavement Leave
- 401k match
- Employee Assistance

Job Responsibilities:

- Cultivating the patient experience
- Appt flow management
- Account management and billing
- Collecting and processing payments
- General administration for the center

Job Requirements:

- Collaborate and contribute to the team
- Connect with each patient, show compassion and understanding
- Positively represent Nuvia, live the core values
- Be proactive and provide solutions for patients
- Quickly pick up on new tasks, ask questions when needed
- High level of maturity and emotional IQ

This is what a day in the life of a Care Coordinator at Nuvia looks like:

- Opening Center, setting patients and teams up for a successful day
- Communicate effectively with patients and manage expectations
- Be OBSESSED with our patients and their stories
- Remind patients of appointments and follow up when needed
- Schedule appointments and walk patients through next steps
- Answer phone calls, open mail, organize the office

The biggest challenge of this position is juggling multiple patients and projects at once. The ability to keep calm and stay organized is crucial for this position.

This is a support position, success in this position would be defined by a great experience for every patient. Each member of the team should feel supported by the Care Coordinator and you know you are winning when the administrative functions of the Center run like a well oiled machine.

Our team members are as diverse as the patients we serve, building special connections with them throughout their journey with us is one of the many benefits of this position. Imagine being part of a team that gets to give patients their confidence back through a brand new smile, we get to do it every day We are eager to invent, find new solutions to problems and develop new processes. At Nuvia, we have a culture of excellence while still collaborating well as a team. We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service.