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Outreach Coordinator/case Manager

4 months ago

Palm Springs, United States Jewish Family Service of the Desert Full time

**About us**

Jewish Family Service of the Desert (JFS) is a non-sectarian provider of social services to residents of the Coachella Valley, currently offering in-person and telecare mental health counseling, case management, and community outreach services designed to reduce isolation, provide interaction, and ensure food security. Additionally, we coordinate the local Cafe Europa program for Holocaust survivors. We are a staff of 22 that provided nearly 3000 unduplicated persons over 16,000 services last year. We collaborate with several local agencies and are a Platinum Guidestar agency and a 3-Star Charity Navigator-rated agency (working on that 4th star).

Position Overview: JFS case managers respond to requests for assistance from Coachella Valley residents. Callers often ask for financial assistance, housing, transportation, food support, and other essentials. JFS case managers work with clients to offer stability and hope in an effort to meet all requested needs. Successful case managers empathize with clients while establishing and maintaining boundaries, understand available services and connections to them, and utilize colleagues and partners frequently.

Specific responsibilities include:
Assessment
- Interviews clients and their families in the appropriate care setting, such as hospital, home or other facility. Obtains and documents assessment information utilizing approved procedures and forms.
- Gathers appropriate information related to the client from a variety of sources, which include but are not limited to insurance companies, financial planners, attorney’s or sources significant to the client.
- Identifies high risk factors, barriers to goals, and strengths that will assist the client in achieving goals.
- Reports and/or assessments are clear, accurate, and based on comprehensive data collection.

Planning
- Develops a comprehensive care management plan that addresses all pertinent areas of the assessment. Goals are measurable, time specific, attainable, and are agreed to by the client.
- As appropriate, develops an accurate, written analysis, which identifies a variety of ways to meet the clients’ needs.
- Identifies both private and community resources and incorporates them into the plan, providing the client with appropriate supplementary information.
- Other projects and responsibilities may be added at the company’s discretion.

Documentation
- Authors client notes and saves all pertinent information on the agency’s electronic health record (EHR).

Implementation
- Arranges, directs, and monitors resources as they provide service to the client;
- Requests emergency financial assistance on behalf of the client, providing a written request to the JFS Executive Director;
- Acts as a client advocate when disagreements arise with caregivers, family or agencies providing care.

Monitoring
- Provides frequent, timely reviews of the plan with the client and re-evaluates and modifies the plan based on the client outcome; and
- Assures quality of services by gathering information from direct observation, telephone or in writing as resources involved in the client plan of care.

Evaluation
- Participates in quality management studies as needed.
- Documents progress and pertinent information in the client record each billable service and as necessary provide complete information to other case managers/staff who may be involved in the client’s care.

Communication/Interface
- Attends case management meetings as scheduled.
- Acts as a positive role model for the agency when dealing with clients and the public.
- Accepts clients as assigned. Communicates to the supervisor any conflicts or difficulties with client assignment.
- Answers telephone calls or communications promptly and courteously.
- Any changes in the plan of care are appropriately communicated and documented.

Applicants may be asked to complete skill assessment(s) at the time of interview.

Pay: $23.60 - $27.95 per hour

Expected hours: 37.5 per week

**Benefits**:

- 401(k)
- 401(k) matching
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Patient demographics:

- Adults
- Older adults

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- case management: 1 year (preferred)

**Language**:

- Spanish (required)

Work Location: Hybrid remote in Palm Springs, CA 92262