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Soar Benefits and Housing Case Worker
4 months ago
**Company Overview**:
As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is mínimal, because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.
**Primary Purpose**:
The primary purpose of this role is to prevent and/or end homelessness through case management services and through assisting clients with accessing Social Security benefits through the SOAR model. SOAR (SSI, SSDI, Outreach, Access, and Recovery) is a national program, supported by SAMHSA, designed to increase access to the disability income benefit programs administered by the Social Security Administration. Half of this position's purpose is dedicated to utilizing the SOAR model with eligible adults and children who are experiencing homelessness or at risk of homelessness and have a serious mental illness, medical impairment, and/or co-occurring substance use disorder. The other half of this position's primary purpose is to provide case management services to individuals and families who are experiencing homelessness or at risk of homelessness through the provision of time-limited, intensive support services and strategies to stabilize housing. Other populations or housing support services may be assigned as secondary purposes when needed.
**Essential Functions**:
- Carry a caseload split between housing case management services and SOAR services.
- Accept referrals from local and regional sources including but not limited to the Fairfield County Coordinated Access Network (CAN), housing authorities, legal aid entities, nonprofit organizations, and other community stakeholders.
- Initiate contact with the individuals and families referred to describe program services, evaluate program eligibility, and assess the services needed to support housing stabilization.
- Complete coordinated screenings and intakes for case management services with the Coordinated Access Network (CAN), including assessment of needs and screening for eligibility for services.
- Conduct comprehensive program intakes and intensive case management services to households assigned.
- Provide education to clients and property owners/managers about the program's services to engage all parties in appropriate service components.
- Co-create housing stabilization goal plans with clients and other parties involved in services.
- Assist clients with stabilizing housing, including landlord/tenant mediation, linkage to housing court legal representation, affordable housing search and acquisition, transition to housing, tenancy skill building and responsibilities, fiscal preparedness for independent rent payment, and housing maintenance.
- Assist clients with identifying unaddressed needs and encourage an array of integrated support/services related to benefits, employment and income, education, housing, medical conditions, mental health, substance use and recovery, family and/or community-based supports, and access to mainstream services. Refer and support engagement in appropriate services to meet the household's needs.
- Work collaboratively and maintain positive, professional communication with referring agents, CAN partners, community providers, clients' informal support networks, legal entities, property owners/managers, subsidy administrators, Social Security Administration, Disability Determination Services, the SOAR Technical Assistance Center, and other service systems to support housing and income acquisition, retention, and overall stability.
- Become the appointed representative for the client's disability claim.
- Collect medical records and supporting evidence for the client's disability claim.
- Collect verbal and written statements from the client, service providers, and members of the client's support network that support client's disability claim and formulate a medical summary report, encompassing information from medical records and statements, that is signed by a medical provider.
- Maintain communication amongst the client, Social Security Administration, and Department of Disability Determination Services as the primary point of contact for the client's disability claim.
- Actively participate in agency and community-based meetings and trainings to engage in programmatic, operational, and client service best practices
- Develop a strong community presence to educate others abo
