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Manager, Customer Service
4 months ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_“I can’t live without them.”_**
**Location**:
2081 South Bend Avenue - South Bend, Indiana 46637
**Position Summary**:
This role is responsible to lead the day to day activities of the center store operations in a retail store, ensuring the center store, stocking, clean team, etc. areas are fully staffed, trained and operating to company standards. Responsible for the financial aspects of the center store operations of the store.
**Here’s what you’ll do**:
- Responsible to order and maintain inventory in the center store departments (i.e., grocery, dairy, frozen, GM/HBC) while utilizing inventory control procedures to ensure product freshness and quality.
- Review and validate received orders for amount, quality, count or weight, condition and ensure all product is stored in appropriate areas.
- Manage a team that completes all center store stocking, to ensure product quality protection, accuracy, and date sensitive rotation, ensure all spoiled/damaged products are handled per established guidelines.
- Maintain familiarity with all products carried in the department.
- Implements and maintain work schedules, labor control and payroll expense control programs for the department.
- Implements the OWN IT (One customer to Wow Now by Interacting and providing Total satisfaction) service programs, and models high standards of service to achieve a customer-oriented store.
- Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals. Develop and monitor department budget as required.
- Make recommendations to improve current programs and processes.
- Maintain a clean, attractive and well stocked department.
- Additional responsibilities may be assigned as needed.
**Here’s what you’ll need**:
- High School Graduate (required) or Equivalent (GED).
- Two years of retail experience preferred.
- One-year supervisory experience.
- Strong written and verbal communication, and bookkeeping skills.
- Good organization, prioritization, decision-making, problem solving and conflict management skills.
- Strong leadership abilities with capability to work in a hands-on environment.
- Good strategic planning and business acumen skills.
- Good knowledge of retail store operations; knowledge of retail management systems.
- Proficient in Word, Excel and PowerPoint.
- Depending on company location, ability to communicate in Spanish is highly desirable.
**Physical Requirements**:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
We are not able to sponsor work visas for this position.
