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Desktop Support

3 months ago

Norwich, United States Pyramid Full time

Overview:
**Responsibilities**:

- Provide technical support to end-users regarding software, hardware, and network-related issues
- Install, configure, and troubleshoot desktop systems, mobile devices, and peripherals
- Set up and maintain VPN connections for remote users
- Utilize ServiceNow or similar ticketing system to log, track, and resolve incidents
- Collaborate with the IT team to ensure network security by implementing firewall configurations
- Assist in TCP/IP network troubleshooting

**Skills**:

- Proficiency in software troubleshooting and IT support
- Strong knowledge of computer hardware components and mobile devices
- Experience with VPN setup and maintenance
- Familiarity with ServiceNow or similar ticketing systems
- Understanding of TCP/IP protocols and network troubleshooting
- Knowledge of firewall configurations and Windows operating systems

Join our team as a Desktop Support Technician and contribute your technical expertise to enhance our IT infrastructure.

**Job Types**: Full-time, Contract, Temporary, Temp-to-hire

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

**Experience**:

- Desktop support: 1 year (preferred)
- Windows: 1 year (preferred)

Work Location: In person