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Call Center Associate

3 months ago

Chicago, United States Restore Hyper Wellness Full time

**Call Center Associate Description**

Restore is seeking a Call Center Associate to join our dynamic team. If you thrive in a fast-paced environment and have a passion for health and wellness, we want to meet you.

As a Call Center Associate, you’ll play a vital role in cultivating and maintaining the Restore culture. We’re looking for a team-oriented individual with strong communication skills to assist our clients with a wide range of inquiries and support needs. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

**Key Roles as a Call Center Associate**:

- Follow up with leads acquired through our digital marketing efforts
- Assist clients with booking appointments and navigating our services
- Provide information about Restore’s wellness services and products
- Follow up with customers to ensure their needs are met and their concerns are addressed
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure high-quality customer service
- Stay up-to-date with our services, promotions, and policies to provide accurate information to customers
- Participate in ongoing training and development to enhance customer service skills

**Qualifications**:

- You’re a health and wellness enthusiast and have a passion for fitness.
- You have exceptional verbal and written communication skills.
- You have strong problem-solving abilities and can handle challenging situations with ease.
- You are comfortable using customer relationship management (CRM) software and other call center technologies.
- You have a passion for sales
- You have a proven track record of delivering excellent customer service.
- You are detail-oriented and can manage multiple tasks simultaneously.
- Bachelor’s degree is plus, but not required.

**Benefits of Joining Restore**:

- Competitive wages
- 401K and Health Insurance
- Complimentary and discounted access to Restore’s innovative wellness services
- Paid participation in local fitness and social events
- Opportunity for internal growth
- The knowledge that you’re making a positive impact on people’s lives every day

**Now, a Little About Us**:
Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

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