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Luxury Retail Keyholder

4 months ago

Manhattan Beach, United States Johnny Was Full time

Johnny Was, LLC
- At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies._

Position Overview:
The Keyholder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Keyholder will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, styling, cash wrap, restock and overall shop keeping.
- Support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store.
- In the absence of any other management, they may open and close the store.
- Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability.
- Follow store standards to develop and monitor clientele communication and growth.
- Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity.
- Demonstrates confidence when leading the team and supervising the store. Takes initiative; has a high level of ownership and accountability for results of self and others on the team
- Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager and Assistant Store Manager for further coaching and development of the team
- Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Takes ownership and commitment to delivering results; actively aware of personal and store metrics and achieves goals.
- Model and enforce dress code compliance
- Achieve personal selling goals consistently leading by example
- Ensure that customer and employee experience are prioritized over workload or tasking
- Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.
- Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way
- Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed
- Meeting customer issues with patience while being solution oriented for the highest good of the client
- Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns

You will love this job if you
- Have a friendly and outgoing personality with an open team-oriented mindset
- Have excellent customer service skills with an energetic personality
- Can develop and maintain a clientele base
- Are flexibility with night and weekend shifts, able to commit to a set schedule if needed
- Have strong organizational, follow up and communication skills

Who we would like to meet:

- High School diploma or GED
- 2 years retail experience, preferably in women’s contemporary fashion
- Ability to work retail hours including days, nights, weekends, and special events
- Bending/stooping/kneeling required
- Able to lift up to 50 lbs

Hourly Rate - $22.00 to 23.00

What happens next?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.

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