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Executive Housekeeping Manager

3 months ago

Chandler, United States Hilton Garden Inn Chandler Downtown Full time

**Who We Are**:
HCW Hospitality is an award-winning and rapidly growing hotel ownership and management company. Founded in 1992, our diverse portfolio of Marriott, Hilton & Hyatt hotels spread across four states and includes about 8,000 hotel rooms, and more are on the way We are actively seeking talented and driven individuals to become a part of our team. We take great pride in providing exceptional care to both our associates and guests. We firmly believe that our associates are the foundation of our organization and therefore deserve the utmost support and recognition. To achieve this, we have created a warm and encouraging work environment that fosters both personal and professional growth for our staff.

**Job Summary**:
**The Hilton Garden Inn Chandler Downtown is looking for an enthusiastic, energetic, and **hard-working **team member to fill the following opportunity**:
**Housekeeping Manager/Executive Housekeeper**

Job Summary

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with hotel standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Education & Experience
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
- Must have a valid driver’s license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Duties & Functions
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with Hotel standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
- Establish and maintain a key control system for the department.
- Operate radios efficiently and professionally in communicating with hotel staff.
- Ensure the proper use of radio etiquette within the housekeeping department.
- Monitor and direct all Housekeeping and Laundry personnel.
- Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).
- Ensure compliance to company and brand training using the steps to effective training according to hotel standards.
- Conduct all 90 day and annual employee performance appraisals according to S.O.P’s.
- Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
- Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
- Conduct monthly department meetings with housekeeping staff according hotel standards.
- Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
- Handle overall supervision of daily inspection for arriving V.I.P.'s.
- Ensure lobbies, guest hallways, guest rooms and the back of the house areas are clean