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Public Safety Dispatcher Iii

3 months ago

Middleton, United States EO of Public Safety & Security Full time

**Position Summary**

**_ *This is a State 911 Department Internal Posting Only*_**

***Please upload both a Resume and Cover Letter for this position when applying.**

**DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES**
- Supervise subordinate staff in the day-to-day operation of the Communications Center.
- Monitor telephones and radio communications in the center and ensure that 911 calls are handled in accordance with Agency policy and procedure
- Oversee the condition and functionality of communications, video, and office equipment in the Communications Center to maintain operational integrity and continuous service
- Report equipment malfunctions to management and assist with facilitating the repair, replacement, and/or removal of equipment as needed
- Schedule and monitor staffing of work shifts to ensure adequate coverage of the Communications Center in accordance with Agency policy
- Assist with the conducting of quality assurance reviews of the center’s 911 call responses through systematic review of electronic recordings and transcripts
- Evaluate and report on subordinates’ work performance to management
- Assist management in the implementation of remediation of subordinates
- Assist management in the training of employees on equipment and in department policy and procedure
- Review, maintain and update records and files that pertain to the operation of the Communications Center
- Perform various administrative tasks related to primary job duties as assigned or designated
- Maintain confidentiality with access to highly sensitive information

**Qualifications**

Applicants must have at least (A) five years of full-time, or equivalent part-time, experience in the operation of emergency telecommunications systems, of which (B) at least three years must have been in a supervisory or administrative capacity, and (C) a high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts.*
- A Massachusetts High School Equivalency diploma, certificate of General Educational Development (GED), or an equivalent secondary education credential recognized by the Commonwealth of Massachusetts may also be accepted.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment, incumbents must become certified as a Communications Training Officer and/or obtain other related certification(s) via on-the-job training as determined by the Agency and must be able to obtain and maintain job-related certifications and/or credentials necessary to fulfill the duties and responsibilities of their work assignment.

**Comprehensive Benefits**

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

**An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.**

**Official Title**: Public Safety Dispatcher III

**Primary Location**: United States-Massachusetts-Middleton - 18 Manning Avenue

**Job**: Administrative Services

**Agency**: Exec Office Of Public Safety & Security

**Schedule**: Full-time

**Shift**: Multiple

**Job Posting**: Jun 25, 2024, 8:26:09 AM

**Number of Openings**: 1

**Salary**: 77,129.78 - 104,889.72 Yearly

**If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator**: Christopher Louis - 6173667034

**Bargaining Unit**: 02A-SEIU L888

**Confidential**: No

**Potentially Eligible for a Hybrid Work Schedule**: No