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Dispatcher

4 months ago

Tempe, United States Roto-Rooter Services Company Full time

Overview:
**Call Center Dispatcher**

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. This on-site position is at our Arizona Call Center located in Tempe, AZ.

**Responsibilities**:
Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter’s Phoenix area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.
- Serve as liaison between our field service technicians and customers.
- Distribute jobs to field service technicians.
- Manage the workload of service technicians in a multi-state region.
- Interact with customers to keep them informed of the arrival status of their assigned service technician.
- Relay necessary job details and other information to the service technician.
- Resolve any customer service concerns.

**Requirements**:

- Ability to multi-task
- Bilingual skills are a plus
- Excellent customer service skills
- A working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
- Must be flexible to accommodate schedule of a 24/7 business; including Weekends and evenings.

**Benefits**:
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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