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Floor Manager

4 months ago

Bridgehampton, United States Citarella Full time

**Company Overview**:
Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

**Responsibilities**

While growing we have maintained our commitment to providing the best quality, value and service, and are looking for like-minded **FLOOR MANAGERS** with a minimum of 3 years’ management experience in food/retail, grocery, or similar role to join our store management team for our NYC store locations Our Floor Manager are responsible for overall supervision of our retail specialty store including opening/closing of store, ordering, receiving, set-up and breakdown, store maintenance, controlling cash, managing labor, managing product inventory/waste, managing and delivering exceptional guest service, and management/development of staff.
- Track, analyze and take action with guidance from Store Manager to improve store performance
- Monitor, identify, and resolve issues on store maintenance, safety, cleanliness, and sanitation.
- Uphold standards and enforce Company policies and procedures following proper guidelines.
- Oversee and monitor handling of cash, safe, registers, and POS transactions.
- Focus on guest satisfaction and needs while ensuring employees provide superior service through best practices
- Verify and direct each departments ordering/receiving processes.
- Control of waste and returns
- Manage daily labor and scheduling for the departments.
- Maintain a working relationship with executives, peers, supervisors, suppliers and customers.
- Drive results through motivation, team building and follow up of staff members.
- In addition, other duties as required for business/operational needs

**Requirements**:

- Must possess a minimum of 3 years’ management/supervisory experience in a food/grocery or retail operation
- Prior experience managing a team within a multi-department operation
- Proficient knowledge and understanding of food and beverage
- Exceptional guest service skills
- Excellent oral and written communication skills
- Expertise in health, food safety & sanitation procedures (Dept of Health/ Dept of agriculture experience is a plus)
- Coaching and staff development experience
- Knowledge and ability to operate basic kitchen equipment
- Excellent interpersonal, time management, and organizational skills
- Ability to work flexible schedule including nights, holidays, weekends.
- Must be willing to travel to different store locations to meet the demands of the business
- Must be able to meet physical demands of position including: standing for extended periods of time, bending, pulling, pushing, carrying up to 50 pounds, etc.
- At Citarella, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Citarella will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law._
- EOE/M/F/V/D_