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Program Management Specialist-operations

3 months ago

College Park, United States University of Maryland Full time

**Posting Details**:

- Posting Details**Position Number**:

- 101585**Title**:

- Program Management Specialist**Functional Title**:

- Program Management Specialist-Operations**Category Status**:

- 20-Nonexempt,Regular**Applicant Search Category**:

- Staff**University Authorized FTE**:

- 1.000**Unit**:

- VPA-FM-FBO-Customer Response Center**Hiring Range Minimum**:

- 43404**Hiring Range Maximum**:

- 52085**Benefits Summary**

**Top Benefits and Perks**:
Nonexempt Benefits Summary

**Campus/College Information**:

- Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.**Background Checks**
- Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.**Position Summary/Purpose of Position**:

- Serves as an Operations Specialist (Program Mgt Specialist) 3rd shift for FM’s CRC (Customer Response Center). This includes: receiving phone calls and dispatching appropriate information regarding routine and emergency requests for building and grounds maintenance and repair, dispatching emergency messages by radio, initiating and preparing maintenance work tasks utilizing FMS (Facilities Management System) and maintaining required logs. Works with 24-7 operations to dispatch the appropriate personnel for emergencies and following up to make sure they have responded. Monitors alarms from various systems, including Keltron and CCMS. Delivers exceptional customer service.**Minimum Qualifications**:
**Education**:

- Bachelors degree.

**Experience**:

- Two years experience in administrative staff work.

**Required Knowledge, Skills, and Abilities**:

- Elementary knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data and information; of basic methods and techniques used in organizing and conducting studies and analyses or programs, procedures, and organizations; of basic analytical and statistical principles and techniques.
- Ability to establish and maintain effective working relationships; to present ideas and information clearly and concisely both orally and in writing; to perform mathematical computations; to present statistical material in chart and graph form.

**Other**:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

**Preferences**:
**Preferences**:

- Elementary knowledge of facility management business practices and skilled use of information and telecommunications systems.
- Strong customer service skills with the ability to actively listen and communicate and concisely both verbally and in writing; must have the ability to remain composed as well as empathize with customer in stressful situations.
- Ability to gather essential information from the customer by collecting details and posing vital questions to obtain accurate information in order to respond quickly and decisively in time-sensitive situations.
- Organized, adept at multi-tasking, and able to establish priorities and pass on information as needed.

**Additional Certifications**:

- N/A**Additional Information**:
**Job Risks**
- Not Applicable to This Position**Physical Demands**-
**Posting Date**:

- 05/28/2024**Closing Date**:

- 06/11/2024**Open Until Filled**
- No**Diversity Statement**:

- The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identit