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Per Diem Secretary Ii

4 months ago

New York, United States NYU Langone Full time

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation's leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient's ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _Learn more about _NYU Langone Orthopedic Hospital_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Per Diem Secretary II.

**Responsibilities**:

- Greets and screens telephone calls in a pleasant and professional manner; handles call or directs caller to appropriate person or area. Takes messages and transfers calls appropriately.
- Schedules appointments for visits, procedures, etc. Schedules follow up visits, when applicable.
- Gather all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits.
- Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process.
- Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
- Properly QAs all intake-related data and materials for completeness. Monitors intake work queue for timely intake completion.
- Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or payor restrictions, making payment, multiplan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Associate.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
- Answers patient questions to ensure understanding and patient satisfaction. Maintains confidentiality on matters to which they are privileged.
- Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly, Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures.
- Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
- Maintains workload statistics and other data for departmental records.
- Assists section in completion of special reports, projects and activities.May assist, provide guidance and/or train Secretary Is and other less senior staff with completing secretarial duties.

**Minimum Qualifications**:
High School diploma. Three (3) years of relevant medical clerical experience. Knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

**Preferred Qualifications**:
Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills. Prior physician practice experience.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.94 - $31.73 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not