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Coordinator 2, Ecommerce Operations

3 months ago

Washington, United States First Book Full time

**First Book has a mandatory Covid-19 vaccination policy (medical and religious exemptions permitted). Proof of fully vaccinated status is required before an interview.**

**About the position**: (This is not a 100% remote position/ MANDATORY IN OFFICE: Tuesday & Wednesday)**

**Essential Duties and Responsibilities**:

- Execute all aspects of the eCommerce Operation team’s regular workflow, including:

- Daily creation and transmission of order data to warehouse fulfillment partners or drop-ship supplier partners.
- Order status and order workflow management based on standard operating procedures.
- Resolve customer service inquiries related to orders and fulfillment, including short shipments, damaged orders, or returns to sender.
- Daily inventory adjustments and receiving of inventory into First Book’s systems based on provided by third-party warehouse fulfillment partners.
- SKU creation in First Book’s system and overview of corresponding SKU creation by third-party warehouse fulfillment partners.
- Maintain knowledge of First Book’s order placement processes, inventory management processes, and shipping/fulfillment processes for all partner warehouses and carriers.
- Execute procurement processes to order/reorder products for First Book’s webstores.
- Execute donation management processes to receive new donated products for First Book’s webstores.
- Coordinate detailed logistics including shipping, warehousing, storage, and inventory management with inventory vendors and donors, warehouse fulfillment partners, drop-shipment vendor partners, shipping/freight companies, and members nationwide.
- Write and update First Book’s SOPs related to eCommerce Operation’s processes.
- Assess, manage, and mitigate risks by reporting on and analyzing order data as part of large data projects, including but not limited to tracking receipt of books received by First Book (either through donation or purchase), tracking shipment of books distributed, and tracking inventory turn rates.
- Strategize, develop, and execute improvements to various products’ order fulfillment processes to reduce expense and increase accuracy/efficiency.
- Track and report key functional metrics to Director to reduce expenses and improve effectiveness.
- Work closely with the First Book Information Technology team on the continuous improvement and maintenance of operational systems.
- Work with the team’s Managers and Director to determine performance indicators and lay out yearly planning to achieve them.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

- At least 2 years working in a position with inventory management responsibilities including procurement, receiving, stocking, shipping, and billing.
- At least 2 years working in a position with retail or eCommerce order fulfillment responsibilities including customer order creation and troubleshooting, shipping, and delivery confirmation/troubleshooting with shipping carriers.
- Expertise with a computer and the ability to quickly learn new systems/software.
- Experience with Microsoft Office suite, especially Microsoft Excel, required. Microsoft Excel experience should be intermediate, at minimum.
- Experience writing standard operating procedures is required.
- Experience with manipulating, calculating, and analyzing complicated data to provide actionable process-development suggestions to the team.
- Understanding of File Transfer Protocol (FTP).
- This position requires exceptional detail-orientation, organization, and time-management skills to meet high-demand for deliverables and accuracy. This position will require regular check-ins with your team/managers regarding your status on completing deliverables and will require you commit to a very high level of accuracy in your daily work.
- This position requires exceptional prioritization and flexibility skills to achieve goals.
- Communication skills that are adaptive to your audience, both verbally and written, and have a reputation for superlative interpersonal skills, including juggling multiple balls while humming a tune.
- Willingness to engage in a team-driven atmosphere to problem solve and improve processes, while also being self-motivated to work alone for long periods of time without distraction.
- Experience with Salesforce or Magento is a plus.

**Education**:

- Bachelor’s degree or equivalent experience required.

**All full-time employees are eligible for the following benefits**:

- Hybrid work environment - can work from home and office
- Dental & medical insurance
- Life and Accidental Death and Dismemberment coverage
- Vacation leave
- Sick leave
- Twelve Annual Holidays
- 401K and employer matching pension contribution
- Transportation benefits

**To Apply**:
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