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Customer Service Specialist

3 months ago

Forest Park, United States Clae Goldman Team Full time

Are you someone who thrives on interacting with people, forging connections, and helping others?

If this sounds like you, the position of Customer Service Specialist in Forest Park, IL may be the perfect fit Your main responsibilities will involve handling customer inquiries, solving service-related problems, and ensuring exceptional customer happiness.

**Compensation**:
$60,000 - $70,000 yearly

**Responsibilities**:

- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Regularly meet with sales lead to receive the newest service and product knowledge
- Reply to incoming calls from customers including product and service questions, general information, and complaints
- Engage with homeowners, businesses, and community groups to educate them on the benefits of joining a community solar project
- Generate new business opportunities through various channels, such as direct outreach, networking events, and referral programs
- Develop and maintain strong relationships with clients and community stakeholders
- Meet and exceed weekly and monthly sales targets

**Qualifications**:

- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Strong knowledge of customer interface and interaction
- High school graduate, G.E.D. recipient, or equivalent

**About Company**
Our dedicated team strives every day to provide our clients with the best services. Here at Clae Solutions, we take our job seriously and tailor our clients' policies to fit their needs.