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Sales Support Specialist Iii
3 months ago
Under general supervision, perform customer research, perform analysis using available reports and dashboard provided, and execute standard operating procedures required for daily Sales support functions.
**Essential Functions**
- Provide quality service at an advanced level resolving complex customer issues for internal and external customers across the ship to collect cycle
- Engage and interact with Sales (as needed) to understand a customer’s organizational structure including physical locations
- Utilize computer technology to perform tasks associated with correcting the customer structure
- Perform defined procedures and processes with accuracy and completeness
- Ensure time commitments and deadlines are met
- Conduct web-based research and leverage other internal analytical tools as needed to perform job duties
- Verify data and execute procedural check to ensure process consistency and data quality
- Use appropriate communications methods to understand and share information with sales, leadership and broader team
- Prepare reports, as required, that may include recommendations for areas of improvement
- Perform ad-hoc reporting and analysis, as defined in internal standard operating procedures
**Minimum Education**
Bachelor's degree or four (4) years general business experience
**Minimum Experience**
Four (4) years’ experience working with Customer Success, Revenue Sciences and Customer Experience functions, Customer Hierarchy Tool, new account set-up, or customer/sales alignment.
**Knowledge Skills and Abilities**
Excellent time management skills. Strong interpersonal skills as well as strong written and oral communication skills. Experience is specifically related to the department’s specialty. A related advanced degree may offset the related experience requirements.
**Preferred Qualifications**:Customer-facing or Sales experience. Provide quality service resolving complex customer issues across the ship to collect cycle. Ability to organize, plan & prioritize workload in a fast-paced environment. Strong verbal/written skills, active listening & ability to handle conflict. Highly motivated professional, driven to make an impact with customer and Sales. Working knowledge of FedEx invoicing, payment and claims solutions and customer issues. Curious mindset while being customer obsessed
**Pay Transparency**:This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
**Pay**:U.S. Pay Range: $5,364.26/month - $9,476.86/month New York Pay Range: $5,662.27/month - $9,476.86/month New York City Pay Range: $7,152.35/month - $9,476.86/month Colorado Pay Range: $5,662.27/month - $9,081.99/month
**Additional Details**:Memphis, Pittsburgh, Harrison, Phoenix, Dallas, or Orlando. Remote considered. Multiple positions available.
Applicants have rights under Federal Employment Laws:
- Equal Employment Opportunity is the Law
- EEO is the Law Supplement
- Pay Transparency Policy
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
